generated: '2026-08-13'
method: searched
source: https://www.smartcustomer.com/business/pricing
note: >-
  SmartCustomer publishes four named packages and a full feature-comparison matrix, but publishes NO
  prices — every tier is a "Get started" contact-sales flow. The only published numeric quota is the
  monthly review-request allocation. API access is a feature row on the matrix rather than a separately
  priced product; the matrix does not state which tiers include it in machine-readable form, so that is
  not asserted here. Add-ons are listed without prices.
currency: null
prices_published: false
plans:
- name: Liftoff
  price: null
  currency: null
  billing_period: null
  quota:
    review_requests_per_month: 500
  includes:
  - two user licenses
  - live session with an implementation specialist
  - complimentary concierge onboarding
  overage: contact sales for additional volume
  note: "\"Basic review sourcing capabilities for the budget-minded\". No price published."
- name: Accelerate
  price: null
  currency: null
  billing_period: null
  quota:
    review_requests_per_month: 1000
  includes:
  - everything in Liftoff
  - Review Aggregation
  - two concurrent platforms for Reviewer Distribution
  overage: contact sales for additional volume
  note: "\"All the essentials for company reviews at lower volumes\" — marked MOST POPULAR. No price published."
- name: Ascend
  price: null
  currency: null
  billing_period: null
  quota:
    review_requests_per_month: 2000
  includes:
  - everything in Accelerate
  - Analytics
  - Competitive Intelligence (two competitors)
  overage: contact sales for additional volume
  note: "\"The full suite of review management tools - best for most businesses\". No price published."
- name: Custom
  price: null
  currency: null
  billing_period: null
  quota:
    review_requests_per_month: unlimited
  includes:
  - all features
  overage: null
  note: "\"Perfect for high-volume product review environments\". Enterprise contact-us only."
add_ons:
- name: In-person Reviews
  price: null
  note: Tablet-based, SMS-based and QR-code-based collection.
- name: Customer Service Moderation
  price: null
  note: Automated Responses and Zendesk Integration.
- name: Product Reviews
  price: null
  note: Sold as an add-on or standalone. Includes review sourcing, product page widgets, product Q&A, product photos, Google PLA integration.
plan_count: 4