specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: SleekFlow
providerId: sleekflow
created: '2026-06-20'
modified: '2026-06-20'
reconciled: false
tags:
- Messaging
- Omnichannel
- WhatsApp
- Customer Engagement
- Social Commerce
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of SleekFlow spend. SleekFlow bills a recurring monthly (or
  annual) subscription per plan (Free, Pro, Premium, Enterprise) with seat and
  Monthly Active Contact (MAC) allowances, plus usage-based charges for
  additional MACs and pass-through WhatsApp Business / channel conversation
  costs. Platform API access is bundled into Premium and Enterprise plans
  rather than billed per call. Exact rates are not reconciled.
notes: >-
  Per-plan prices, MAC allowances, and channel conversation pass-through rates
  are subject to change; verify against the SleekFlow pricing page and invoice
  exports during reconciliation.
sources:
- https://sleekflow.io/pricing
- https://help.sleekflow.io/en_US/integrations/platform-api-integration
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: SleekFlow
serviceCategory: Business Application Services
billingModel:
  pricingCategory: Subscription-Based
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
  - Adjustment
focusColumns:
  ServiceName: SleekFlow Platform
  ServiceCategory: Business Application Services
  ProviderName: SleekFlow
  PublisherName: SleekFlow
  InvoiceIssuerName: SleekFlow
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription-Based
meters:
- name: subscription_seats
  description: Subscription plan and included user seats billed per month.
  unit: seats
  aggregation: max
  dimensions:
  - account
  - plan
- name: monthly_active_contacts
  description: >-
    Monthly Active Contacts (MACs) - contacts messaged to or from within the
    billing month; overage billed per additional contact.
  unit: contacts
  aggregation: max
  dimensions:
  - account
  - plan
- name: channel_conversations
  description: >-
    WhatsApp Business and other channel conversations passed through at
    provider (Meta / channel) rates.
  unit: conversations
  aggregation: sum
  dimensions:
  - account
  - channel
- name: api_calls
  description: >-
    Platform API / Make.com / Zapier requests against the shared per-account
    allowance included in the plan.
  unit: requests
  aggregation: sum
  dimensions:
  - account
  - integration
principles:
- name: Visibility
  description: >-
    Track MAC counts and channel conversation volume monthly; the MAC model
    means inactive stored contacts do not drive cost.
- name: Allocation
  description: >-
    Map seats, MAC overage, and channel conversation pass-through to teams and
    campaigns.
- name: Optimization
  description: >-
    Right-size the plan tier to actual seat and MAC usage; consolidate
    broadcast sends to manage channel conversation costs; reuse the shared API
    allowance across integrations rather than duplicating calls.
- name: Accountability
  description: >-
    Assign plan and channel-cost owners; review subscription and overage spend
    against budget each billing cycle.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com