name: Smartlook FinOps
description: >
  FinOps Framework 1.0 FOCUS-aligned cost and usage data for the Smartlook
  product analytics and session recording platform. Smartlook pricing is
  primarily session-volume based with plan tier gating on data retention and
  API access. Cost drivers include monthly session volumes, number of projects,
  data retention duration, and REST API add-on purchases. Organizations should
  monitor session consumption against plan limits to avoid overages and optimize
  spend relative to actual product analytics usage.
specificationVersion: "1.0"
provider: Smartlook
providerURL: https://www.smartlook.com/
currency: USD
billingModel: subscription

costDimensions:
  - name: Session Volume
    description: >
      Primary cost driver. Plans are tiered by monthly session recording volume.
      Sessions exceeding the plan limit may require upgrade. Monitor actual
      session counts in the Smartlook dashboard.
    unit: sessions/month
    tiers:
      - plan: Free
        included: 3000
        price: 0
      - plan: Pro
        included: 10000
        price: 55
      - plan: Business
        included: 100000
        price: 191

  - name: Data Retention
    description: >
      Longer data retention requires higher plan tiers. Retaining historical
      session and event data beyond the plan's window requires an upgrade.
      Data retention impacts storage costs and regulatory compliance posture.
    unit: days
    tiers:
      - plan: Free
        retentionDays: 30
      - plan: Pro
        retentionDays: 90
      - plan: Business
        retentionDays: 180

  - name: REST API Add-On
    description: >
      Optional paid add-on to increase API rate limits from 100 to 1,000 requests
      per hour. Relevant for teams running high-frequency data pipelines, BI
      integrations, or bulk data export workflows prior to platform EOL.
    unit: add-on/month
    price: null
    notes: Contact Smartlook sales for add-on pricing.

  - name: Number of Projects
    description: >
      Free plan is limited to one project. Paid plans allow multiple projects.
      Organizations running multiple products or environments (staging/production)
      should account for multi-project needs in plan selection.
    unit: projects
    tiers:
      - plan: Free
        included: 1
      - plan: Pro
        included: multiple
      - plan: Business
        included: unlimited

optimization:
  - recommendation: Monitor session consumption weekly to avoid unexpected plan upgrades.
  - recommendation: Reduce session recording scope using Smartlook's sampling and exclusion rules to stay within plan limits.
  - recommendation: Use the /api/statistics endpoint to programmatically monitor API usage against rate limits.
  - recommendation: Evaluate data retention requirements carefully — shorter retention reduces effective plan cost.
  - recommendation: >
      Given Smartlook's End of Sale (May 31, 2026) and transition to Splunk
      Digital Experience Analytics, organizations should plan migration budgets
      and compare total cost of ownership against Splunk and alternative platforms.

platformTransition:
  status: End of Sale
  endOfSaleDate: "2026-05-31"
  endOfLifeDate: "2027-09-30"
  successor: Splunk Observability Cloud - Digital Experience Analytics
  notes: >
    Smartlook was acquired by Cisco and is being integrated into Splunk
    Observability Cloud. Organizations should model transition costs including
    data migration, retraining, and new platform licensing when projecting
    total FinOps exposure.