specification: API Commons Rate Limits
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/RateLimits
provider: SmartMoving
providerId: smartmoving
created: '2026-07-04'
modified: '2026-07-04'
reconciled: false
tags:
- Moving Software
- CRM
- API
- Rate Limiting
- Quotas
description: >-
  SmartMoving governs the Open API primarily through a monthly call quota tied
  to the API tier rather than a published per-second request rate. The Basic
  tier allows 20,000 calls per month and pauses access once the cap is reached
  until the next billing cycle. The Premium tier allows 125,000 calls per month;
  when exhausted, Premium customers can buy additional call packs ($149 each, up
  to five at a time) or enable automatic pack purchases that trigger at 90%
  usage. The Open API is fronted by Azure API Management, which enforces the
  quota and standard gateway throttling. The free Lead API is a separate intake
  endpoint and is not counted against these Open API quotas.
notes: >-
  SmartMoving does not publish a fixed numeric per-second/per-minute request
  rate for the Open API; governance is quota-based per month. Assume Azure API
  Management may return HTTP 429 on burst throttling in addition to quota
  exhaustion. Verify exact per-endpoint behavior in the SmartMoving Developer
  Portal during reconciliation.
sources:
- https://help.smartmoving.com/en/articles/9739804-smartmoving-s-open-api
- https://smartmoving-prod-api-management.developer.azure-api.net/
responseCodes:
  throttled: 429
limits:
- name: Basic Monthly Quota
  scope: account
  metric: requests
  limit: 20000 per month
  notes: Read-only Basic tier. Access pauses when reached and resets the next cycle.
- name: Premium Monthly Quota
  scope: account
  metric: requests
  limit: 125000 per month
  notes: Read/write Premium tier. Overage handled via purchasable call packs.
- name: Premium Overage Pack
  scope: account
  metric: requests
  limit: purchasable (up to 5 packs at a time)
  notes: $149 per additional call pack; optional auto-purchase triggers at 90% usage.
- name: Gateway Throttling
  scope: account
  metric: requests
  limit: not published
  notes: Azure API Management may throttle bursts with HTTP 429 independent of the monthly quota.
- name: Lead API
  scope: provider-key
  metric: requests
  limit: not published
  notes: Free lead-intake endpoint, separate from Open API quotas.
policies:
- name: Quota Reset
  description: Basic-tier access is restored at the start of the next monthly billing cycle after the cap is hit.
- name: Overage Packs
  description: Premium accounts extend capacity by purchasing call packs, up to five at a time, with optional automatic purchase at 90% usage.
- name: Backoff Strategy
  description: Clients should implement exponential backoff with jitter and honor Retry-After on HTTP 429 responses from the gateway.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com