specification: API Commons Rate Limits
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/RateLimits
provider: SmartSimple
providerId: smartsimple
created: '2026-07-05'
modified: '2026-07-05'
reconciled: false
tags:
- Grants Management
- SaaS
- Rate Limiting
- Quotas
description: >-
  SmartSimple's SmartConnect JSON REST API publishes concrete throughput
  guidance. Each instance is limited to roughly 1,000 API calls per hour, and a
  single List call returns at most 10,000 records - larger result sets must be
  paged with recordsperpage, recordstart, and pagenum. SmartSimple explicitly
  notes the API is not intended for high-volume bulk export or import. Rate
  limits for the OData reporting service and the legacy SOAP Web Services API
  are not separately documented and are governed by the customer instance and
  its hosting model.
notes: >-
  Numeric limits reflect the SmartConnect documentation as of the review date
  and can vary by instance, hosting tier, and negotiated agreement. Confirm
  current limits for your instance with SmartSimple during reconciliation.
sources:
- https://wiki.smartsimple.com/wiki/SmartConnect_-_RESTful_API
- https://supporthub.smartsimple.com/hc/en-us/articles/33184199710615-SmartConnect-RESTful-API
responseCodes:
  unauthorized: 401
limits:
- name: SmartConnect API Calls
  scope: instance
  metric: requests
  limit: approx 1000 per hour
  notes: Documented per-instance hourly ceiling for SmartConnect calls.
- name: Records Per Call
  scope: request
  metric: records
  limit: 10000
  notes: A single List call returns at most 10,000 records; larger sets require pagination.
- name: OData Throughput
  scope: instance
  metric: requests
  limit: not published
  notes: No separate numeric OData rate limit is documented; governed by the instance and hosting model.
- name: SOAP Web Services Throughput
  scope: instance
  metric: requests
  limit: not published
  notes: No separate numeric SOAP rate limit is documented for the legacy Web Services API.
policies:
- name: Pagination
  description: Use recordsperpage, recordstart, and pagenum in othersettings to page through result sets beyond the 10,000-record ceiling.
- name: Not For Bulk Transfer
  description: SmartConnect is documented as not intended for high-volume data export or import; design integrations to stay within the hourly call ceiling.
- name: Authentication Failures
  description: Invalid credentials, a non-API user, or an incorrect companyid return 401 Unauthorized.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com