slug: sobot
provider: Sobot
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 3
edges:
- tag: basic-public/service/坐席信息管理
  spec_file: sobot-basic-public-service-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.75
  evidence: POST /agent/saveAgentInfo 创建客服, POST /agent/updateAgentInfo 编辑客服, POST /agent/batchUpdateAgentRole
    批量修改客服角色, GET /agent/queryAgentInfoList
  reason: 'The tag (坐席信息管理 = agent information management) manages contact-centre agents: create/edit
    agent, list agents by department, bulk-change agent roles. This is contact-centre staffing/administration,
    i.e. contact centre operations. It is not general HR employee records since the entities are service
    agents inside the contact-centre platform.'
- tag: Exts
  spec_file: sobot-exts-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.72
  evidence: POST /exts/search 分页条件查询分机帐号; GET /exts/unbind/{agentUUID} 查询未绑定客服的分机列表和当前座席绑定的分机号; DELETE
    /exts/{id} 删除分机
  reason: Lifecycle and agent-binding of PBX extension accounts (分机) for a cloud call centre is contact-centre
    telephony operations; not telecom numbering-resource stewardship since these are internal extensions
    of the tenant's contact centre.
- tag: User
  spec_file: sobot-user-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.7
  evidence: POST /api/5/user/chat_connect, POST /api/5/user/chat_send, POST /api/5/user/robot_chat, POST
    /api/5/user/offline_msg_data
  reason: 'These are the visitor-side operations of Sobot''s live-chat/chatbot contact centre: connecting
    a customer to chat, sending messages, bot conversation, offline messages and comments. That is inbound
    customer contact handling and resolution (customer service), not a technical user-account CRUD surface.
    Sub-capability is inquiry management, though the chatbot operations also touch self-service, hence
    not higher confidence.'