generated: '2026-07-21'
method: derived
source: openapi/ (online, basic, voice)
note: >-
  Entity graph derived from Sobot's OpenAPI paths, request/response fields, and
  id-reference parameters (cid, partnerid, agent/department/extension ids).
entities:
- name: Conversation
  api: Sobot Online Chat API
  id_field: cid
  description: An online chat session between a visitor and a bot and/or human agent.
- name: Visitor
  api: Sobot Online Chat API
  id_field: partnerid
  description: The end customer / user connecting to chat (partnerid is the caller-supplied unique key).
- name: Message
  api: Sobot Online Chat API
  description: A message sent within a conversation (chat_send) or by the bot (robot_chat).
- name: Group
  api: Sobot Online Chat API
  description: A skill/routing group agents belong to.
- name: Agent
  api: Sobot Basic (Agent) API
  description: A customer-service seat / operator.
- name: Department
  api: Sobot Basic (Agent) API
  description: An organizational grouping of agents.
- name: Role
  api: Sobot Basic (Agent) API
  description: An agent role/permission set assigned to agents.
- name: Extension
  api: Sobot Voice Extension API
  id_field: ext
  description: A voice / softphone extension account used by the call center.
relationships:
- from: Message
  type: belongs_to
  to: Conversation
  via: cid
- from: Conversation
  type: belongs_to
  to: Visitor
  via: partnerid
- from: Conversation
  type: has_one
  to: Agent
  via: agent
- from: Agent
  type: belongs_to
  to: Department
  via: departId
- from: Agent
  type: has_many
  to: Role
  via: roleId
- from: Extension
  type: has_one
  to: Agent
  via: agentUUID