generated: '2026-07-25'
method: searched
source: |
  Audatex Estimate Document Return API Integration Guide (PDF, sections 9-12), Claim
  Image Document Return API Integration Guide (PDF), GIC - Image Capture API Integration
  Guide (DOCX), and the version surfaces declared in openapi/*.json.
versioning:
  scheme: uri-path
  detail: |
    Version is carried in the URI path (/api/v1/..., /api/v2/...). Several surfaces
    additionally template the segment as /api/v{version}/ and require an explicit
    api-version parameter — as a query parameter on the GetDocuments and ClaimImages
    production surfaces (default "2.0") and as a header on the GetImage surface.
  current:
  - api: Solera Dashboard Assignment API
    version: '2.0'
    older_still_served: '1.0'
  - api: ClaimImages API
    version: '2.0'
  - api: Audatex GetDocuments API
    version: '2.0'
    older_still_served: '1.0'
  - api: Audatex Assignment Get Document API (GetImage)
    version: '2.0'
    older_still_served: '1.0'
  - api: EAPI Get Document API
    version: '2.0'
  - api: EAPI GIC Integration API
    version: '1.0'
  version_endpoints:
  - openapi/solera-getdocuments-v1-openapi.json#GET /api/Version
  - openapi/solera-gic-integration-openapi.json#GET /api/Version
  - openapi/solera-getimage-v2-openapi.json#GET /api/v{version}
  note: Every Swagger UI on the API hosts exposes a version picker listing the versions
    still served side by side, so old major versions are visibly retained rather than
    removed.
environments:
- name: production
  api_host: https://api-prod.audatex.com
  identity_host: https://dispatch-login.audatex.com
  egress_ip: 170.76.172.20
- name: demo / UAT
  api_host: https://api-demo.audatex.com
  identity_host: https://dispatch-login-demo.audatex.com
  egress_ip: 170.76.172.18
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  note: |
    No deprecation policy, no Sunset or Deprecation header support, and no end-of-life
    schedule appears in any Solera or Audatex public integration document. Older major
    versions are simply left served (Assignment 1.0, GetDocuments 1.0, GetImage 1.0
    still return 200) with no stated retirement commitment. No `Deprecation` pointer is
    emitted because no policy is published.
deprecated_operations: []
availability:
  published: true
  source: https://na.api.solera.com/files/Estimate%20Return%20API.pdf
  hosting_hours:
  - region: United States
    window: 06:30 EST to 00:00 EST, Monday through Saturday; 10:00 EST to 14:00 EST Sunday
  - region: Canada
    window: 06:30 EST to 00:00 EST, Monday through Saturday; 10:00 EST to 14:00 EST Sunday
  caveat: '"Services may be available outside of these time frames, but availability is
    subject to maintenance."'
  uptime_target: null
  sla_url: null
  note: |
    Audatex publishes hours of operation rather than an uptime SLA. This is a materially
    weaker availability commitment than a 24/7 target — the documented window explicitly
    excludes roughly six and a half hours a day and most of Sunday.
maintenance:
  scheduled: '"Audatex reserves the right to do maintenance whenever necessary. Audatex
    will strive to limit downtime during normal business hours as outlined in Hours of
    Operation. Maintenance will normally be scheduled throughout the week."'
  emergency: '"If emergency maintenance is required, Audatex reserves the right to provide
    the maintenance with minimal impact on the user community."'
  advance_notice: null
status_page: null
status_page_note: |
  No status page exists. status.solera.com and status.audatex.com do not resolve;
  /status on solera.com returns 404. Incident and maintenance communication is by
  account representative and support case only, so no `StatusPage` pointer is emitted.
onboarding_lifecycle:
  steps:
  - Meet pre-requisites (consume and expose JSON/RESTful APIs; segregated dev + test
    environment)
  - Review technical specifications
  - Develop integration services on the client side
  - Establish a secure connection (IP allowlist, VPN, or SSL over the internet)
  - Test connectivity and data flow (System Integration Testing)
  - Complete User Acceptance Testing in the Audatex test environment
  - Go live
  go_live_lead_time: '"A production implementation can be scheduled no earlier than 5
    business days after the UAT signoff from the Audatex client."'
  kickoff: Audatex account representative schedules and hosts a kickoff meeting to
    introduce technical resources and review the implementation timeline.
support:
  hours: 08:00-20:00 EST Monday-Friday; 09:00-13:00 EST Saturday
  self_service: https://www.mysupportgarage.com
  training: https://www.training.audatex.us
  email:
  - AXUS.AASupportContact@audatex.com
  - canadatechsupport@audatex.com
  phone:
  - '1-800-669-4237 (United States)'
  - '1-866-420-2048 (Canada)'
  response_target: Emails receive a response within 1-2 business days.