vocabulary:
  name: Southwest Gas Vocabulary
  description: >-
    Domain vocabulary for Southwest Gas Holdings, covering natural gas distribution,
    customer account management, utility billing, pipeline operations, and infrastructure
    services in Arizona, Nevada, and California.
  tags:
    - Natural Gas
    - Utility
    - Energy
    - Fortune 1000
  terms:
    - term: Natural Gas
      definition: >-
        A fossil fuel energy source composed primarily of methane, distributed through
        Southwest Gas's pipeline network to residential, commercial, and industrial
        customers for heating, cooking, and other end uses.
      category: Energy
    - term: Therm
      definition: >-
        The standard unit of measurement for natural gas consumption, equivalent to
        100,000 British Thermal Units (BTUs) of energy content.
      category: Energy Metering
    - term: CCF (Hundred Cubic Feet)
      definition: >-
        A volume-based unit of natural gas measurement, equal to 100 cubic feet,
        used in billing and usage reporting.
      category: Energy Metering
    - term: Distribution System
      definition: >-
        The network of pipelines, pressure regulators, and service connections that
        delivers natural gas from transmission lines to end-use customers.
      category: Infrastructure
    - term: Service Territory
      definition: >-
        The geographic area where Southwest Gas holds a regulatory franchise to
        provide natural gas distribution service, covering parts of Arizona, Nevada,
        and California.
      category: Regulatory
    - term: My Account
      definition: >-
        The Southwest Gas online customer portal and mobile application enabling
        customers to view bills, make payments, track usage history, and manage
        account preferences.
      category: Customer Management
    - term: Budget Billing
      definition: >-
        A payment plan option allowing customers to pay a fixed monthly amount based
        on their average annual natural gas usage, smoothing seasonal bill variations.
      category: Billing
    - term: Gas Meter
      definition: >-
        The device installed at a customer's premises that measures the volume of
        natural gas consumed, read periodically for billing purposes.
      category: Infrastructure
    - term: Pilot Light
      definition: >-
        A small standing flame in a gas appliance that ignites the main burner when
        needed, relevant to customer safety and service visit contexts.
      category: Customer Services
    - term: Line Extension
      definition: >-
        The construction of new natural gas distribution infrastructure to connect
        previously unserved areas or properties to the Southwest Gas system.
      category: Infrastructure
    - term: Agency Pledge
      definition: >-
        A commitment made by a social service agency to pay a portion of a low-income
        customer's natural gas bill, submitted through the Southwest Gas Agency Portal.
      category: Assistance Programs
    - term: LIHEAP
      definition: >-
        Low Income Home Energy Assistance Program — a federal program helping eligible
        households pay heating and cooling costs, coordinated through Southwest Gas's
        agency portal.
      category: Assistance Programs
    - term: Centuri Group
      definition: >-
        A Southwest Gas Holdings subsidiary that provides full-service utility
        infrastructure construction and services for gas and electric utilities
        across North America.
      category: Corporate
    - term: Rate Case
      definition: >-
        A regulatory proceeding before a state public utilities commission to review
        and approve changes to Southwest Gas's customer rates and tariffs.
      category: Regulatory
    - term: Outage
      definition: >-
        A disruption in natural gas service to one or more customers, tracked by
        cause, location, affected customer count, and restoration status.
      category: Operations