slug: spiceworks
provider: Spiceworks
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Tickets
  spec_file: spiceworks-tickets-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.92
  evidence: POST /api/v1/tickets 'Create Help Desk Ticket'; GET 'List Help Desk Tickets'
  reason: Full CRUD over help desk tickets is the core of IT Service Management (incident/request handling).
- tag: Comments
  spec_file: spiceworks-comments-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.82
  evidence: GET /api/v1/tickets/{ticket_id}/comments 'List Ticket Comments'; POST 'Add Ticket Comment'
  reason: Comments are attached to help desk tickets in an IT management platform, i.e. work notes within
    IT service management incident handling.