vocabulary:
  name: Spiceworks Vocabulary
  description: >-
    Domain vocabulary for the Spiceworks IT management platform covering Help Desk
    ticketing, device inventory, user management, and IT operations terminology.
  version: "1.0"
  created: "2026-05-02"
  modified: "2026-05-02"
  tags:
    - Help Desk
    - IT Management
    - Ticketing
    - Inventory

terms:
  - term: Ticket
    definition: >-
      A Help Desk support request submitted by a user or technician to report an
      IT issue, request a service, or track a task. Tickets have a lifecycle from
      open through in-progress to closed.
    synonyms: [Support Request, Issue, Case]
    related: [Comment, Technician, Priority]

  - term: Comment
    definition: >-
      A note or update posted on a Help Desk ticket. Comments can be public
      (visible to the ticket requester) or internal (visible only to technicians).
    synonyms: [Note, Update, Reply]
    related: [Ticket, Technician]

  - term: Priority
    definition: >-
      The urgency level assigned to a Help Desk ticket indicating how quickly it
      should be resolved. Levels are low, medium, high, and urgent.
    values: [low, medium, high, urgent]
    related: [Ticket, SLA]

  - term: Status
    definition: >-
      The current state of a Help Desk ticket in its lifecycle.
      Open indicates a new or pending ticket, in_progress indicates active work,
      and closed indicates resolution.
    values: [open, in_progress, closed]
    related: [Ticket, Workflow]

  - term: Technician
    definition: >-
      A Spiceworks user with elevated permissions who can be assigned tickets,
      manage inventory, and perform IT administration tasks.
    synonyms: [IT Professional, Support Agent, Helpdesk Staff]
    related: [Ticket, Assignment]

  - term: Device
    definition: >-
      A managed IT asset in the Spiceworks inventory. Devices include workstations,
      servers, network equipment, printers, and mobile devices. Spiceworks discovers
      and tracks devices on the network.
    synonyms: [Asset, Endpoint, Machine, Computer]
    related: [Inventory, Serial Number, Warranty]

  - term: Inventory
    definition: >-
      The Spiceworks database of all managed IT assets on the network including
      hardware specifications, installed software, and network configuration.
    synonyms: [Asset Register, CMDB]
    related: [Device, Software, Network]

  - term: Cloud App
    definition: >-
      A custom application built using the Spiceworks Cloud Apps SDK that runs
      embedded within the Spiceworks UI and has access to platform data via
      the postMessage JavaScript bridge.
    synonyms: [App, Integration, Plugin]
    related: [SDK, JavaScript, OAuth]

  - term: Community
    definition: >-
      The Spiceworks online community forum where IT professionals ask questions,
      share knowledge, and discuss products. Community membership is required to
      use the Spiceworks platform.
    related: [Forum, IT Professional]

  - term: Help Desk
    definition: >-
      The Spiceworks module providing ticket-based IT support management including
      request tracking, assignment, communication, and reporting.
    synonyms: [Service Desk, IT Support]
    related: [Ticket, SLA, Technician]

  - term: OAuth
    definition: >-
      The authentication protocol used by Spiceworks Cloud Apps to grant
      applications access to platform data on behalf of logged-in users.
      Cloud apps receive an implicit grant token through the JS SDK.
    related: [Cloud App, Authentication, Token]

  - term: SLA
    definition: >-
      Service Level Agreement — the defined response and resolution time targets
      for Help Desk tickets based on priority level and category.
    synonyms: [Service Level, Response Time]
    related: [Priority, Ticket, Due Date]