name: Spike.sh FinOps Framework
description: FinOps cost management and optimization guidance for Spike.sh incident management platform consumption, aligned with the FinOps Foundation FOCUS specification v1.0.
specificationVersion: "1.0"
url: https://spike.sh/pricing
provider: Spike.sh
costDrivers:
  - name: Per-User Seat Cost
    description: Primary cost driver. Each active user on the account is billed at the plan rate per month. User count directly controls monthly spend.
    unit: user/month
    plans:
      - name: Starter
        unitPrice: 7.00
        currency: USD
      - name: Business
        unitPrice: 14.00
        currency: USD
      - name: Enterprise
        unitPrice: custom
        currency: USD
  - name: Phone and SMS Alert Volume
    description: Starter plan caps combined phone and SMS alerts at 100 per month. Overages or the need for more alerts require upgrading to Business.
    unit: alert
    plans:
      - name: Starter
        limit: 100
        notes: Shared pool for phone and SMS alerts. WhatsApp and Telegram are unlimited even on Starter.
      - name: Business
        limit: unlimited
  - name: Live Call Routing Minutes
    description: On-call phone call routing. Starter plan limits to 5 calls/month; Business provides unlimited routing.
    unit: call/month
    plans:
      - name: Starter
        limit: 5
      - name: Business
        limit: unlimited
  - name: API Request Volume
    description: Monthly API request quota scales with user count on Starter; unlimited on Business and Enterprise.
    unit: request/month
    plans:
      - name: Starter
        formula: "users x 1000"
      - name: Business
        limit: unlimited
      - name: Enterprise
        limit: unlimited
optimizationRecommendations:
  - name: Right-size User Seats
    description: Audit active users quarterly. Remove inactive or departed team members to reduce per-seat costs. Spike.sh billing is per active user, so seat hygiene directly reduces spend.
    impact: high
  - name: Plan Selection Alignment
    description: Teams that stay within 100 phone/SMS alerts per month and need only one on-call schedule can remain on Starter at $7/user/month. Teams exceeding those limits should upgrade to Business ($14/user/month) rather than hitting alert caps during incidents.
    impact: high
  - name: Annual vs Monthly Billing
    description: Both Starter and Business plans offer a 1-month-free discount for annual prepayment, equivalent to approximately 8.3% savings. Commit to annual billing for stable team sizes.
    impact: medium
  - name: Consolidate Teams
    description: Multiple small teams on separate workspaces each incur per-user costs. Consolidating under a single Business workspace with multiple teams may reduce total seat count.
    impact: medium
  - name: Alert Channel Optimization
    description: Route non-critical alerts to zero-cost channels (WhatsApp, Telegram, Slack, Teams, Discord) rather than phone/SMS to preserve the Starter plan's 100-alert quota for true emergencies.
    impact: medium
  - name: API Rate Limit Monitoring
    description: On the Starter plan, track monthly API consumption against the users x 1000 quota. If automation workflows are exhausting the quota, evaluate upgrading to Business for unlimited API access rather than reducing automation.
    impact: low
focusAlignment:
  currency: USD
  billingPeriod: monthly
  pricingModel: per-unit
  skus:
    - sku: SPIKE-STARTER
      displayName: Spike.sh Starter
      unitPrice: 7.00
      pricingUnit: user/month
    - sku: SPIKE-BUSINESS
      displayName: Spike.sh Business
      unitPrice: 14.00
      pricingUnit: user/month
    - sku: SPIKE-ENTERPRISE
      displayName: Spike.sh Enterprise
      unitPrice: custom
      pricingUnit: user/month