generated: '2026-08-12'
method: searched
source: https://dev.sprinklr.com/sdks
docs:
  - https://dev.sprinklr.com/sdks
  - https://dev.sprinklr.com/live-chat-application-apis
  - https://dev.sprinklr.com/headless-live-chat-sdk
description: >-
  Sprinklr's client-side surface is embed-and-extend, not server-side SDK. Two
  distinct families exist: customer-facing embeds (Live Chat, Headless Live
  Chat, CFM survey SDKs) that put Sprinklr experiences inside a brand's own web
  and mobile apps, and agent-facing extension components (the @sprinklrjs npm
  packages) that put a partner's application inside the Sprinklr agent console.
families:
  - name: Live Chat SDK
    kind: embedded-widget
    surfaces: [web, ios, android]
    docs: https://dev.sprinklr.com/sdks
    description: >-
      Collection of methods for Live Chat extensibility. Gives control over how
      the chat window opens and closes, what information is shown on open, and
      how support behaves on a website or mobile app. Ships the default Sprinklr
      chat UI.
    registry_coordinate: null
    registry_note: No public npm/CocoaPods/Maven coordinate is published; distributed to licensed customers.
  - name: Headless Live Chat SDK
    kind: headless-engine
    surfaces: [web, ios, android]
    docs: https://dev.sprinklr.com/headless-live-chat-sdk
    description: >-
      Integrates Sprinklr's chat engine with no default UI components, for
      developers who want full control over chat rendering and interaction flow.
      This is now the recommended path — the older Live Chat Application APIs
      are no longer supported and point here as their replacement.
    replaces: Live Chat Application APIs
    registry_coordinate: null
  - name: CFM SDKs
    kind: embedded-survey
    surfaces: [web, ios, android]
    docs: https://dev.sprinklr.com/sdks
    description: >-
      Customer Feedback Management SDKs for embedding surveys into mobile apps
      and websites — capture feedback at the right moment, enrich responses with
      contextual data, and link them to authenticated audience profiles for
      reporting.
    related_apis: [CFM Transaction APIs, Generate Personalized Survey Links API]
    registry_coordinate: null
  - name: Sprinklr Apps (agent-console extensions)
    kind: host-embedded-application
    surfaces: [web]
    description: >-
      A partner application built with create-sprinklr-app and installed as an
      external app inside the Sprinklr platform, rendered in the agent
      interface. @sprinklrjs/integration-sdk carries messages between the
      Sprinklr agent interface and the embedded app;
      @sprinklrjs/business-components-react supplies React components an
      external app can embed.
    loaders:
      - {package: '@sprinklrjs/create-sprinklr-app', version: 2.1.2, published: '2024-10-18'}
      - {package: '@sprinklrjs/integration-sdk', version: 0.0.3, published: '2025-11-26'}
      - {package: '@sprinklrjs/app-sdk', version: 1.0.0, published: '2024-07-30'}
      - {package: '@sprinklrjs/business-components-react', version: 0.0.18-beta.2, published: '2022-08-02'}
    package_ref: packages/sprinklr-packages.yml
  - name: Community forum
    kind: hosted-surface
    docs: https://dev.sprinklr.com/community-apis
    description: >-
      Sprinklr Communities is a hosted, brandable community surface with a
      limited API for posts, comments, replies, users, categories, awards and
      ranks. Sprinklr explicitly scopes it: "The Community APIs are designed to
      support limited and specific use cases only. They are not intended for
      building or replicating a full-scale community platform."
    auth_note: Separate authorization path requiring projectId and preSharedKey.
gaps:
  - No public distribution coordinate (npm, CocoaPods, Maven, CDN URL) for the Live Chat, Headless Live Chat or CFM SDKs — versions and release dates cannot be verified from outside.
  - No versioned changelog for any client-side SDK.
  - Three of the four published @sprinklrjs packages last shipped in 2024 or earlier.