name: Sprinklr API Rate Limits
description: Sprinklr does not publicly publish specific numeric rate limits for its
  REST APIs. Rate limits are enforced at the enterprise contract level and vary by
  module, endpoint, and license tier. The platform returns HTTP 429 status codes when
  rate limits are exceeded, which can be monitored via the Sprinklr API Usage Reporting
  Dashboard.
url: https://dev.sprinklr.com/api-overview
rateLimits:
  - scope: Platform-wide
    description: Sprinklr enforces rate limits across all API endpoints. Specific
      thresholds are not publicly documented and are determined by enterprise contract
      terms and the capacity of the licensed modules.
    httpStatusOnExceed: 429
    monitoring: https://www.sprinklr.com/help/articles/api/sprinklr-api-usage-reporting-dashboard/685e92d66862622c54ca0754
  - scope: Listening API
    description: The Listening Streams API (GET /api/v2/listening/query/stream) is
      subject to additional restrictions and requires support team enablement. Listening
      data volumes are governed by mention quotas in the enterprise contract.
    notes: Requires explicit enablement by Sprinklr support team.
  - scope: Reporting API
    description: Reporting data export APIs are subject to rate limits and may require
      social provider use-case approval for certain data sets (e.g., Twitter/X data
      exports).
    notes: Twitter/X reporting exports require use-case approval from the social provider.
  - scope: Twitter Syndication API
    description: Access to Twitter Syndication data through Sprinklr requires explicit
      enablement by the Sprinklr support team and is subject to Twitter/X platform
      rate limits in addition to Sprinklr limits.
    notes: Requires explicit enablement by Sprinklr support team.
  - scope: Case Compliance API
    description: The Case Compliance API requires explicit enablement by the Sprinklr
      support team and operates under separate rate limit policies.
    notes: Requires explicit enablement by Sprinklr support team.
headers:
  - name: HTTP 429 Too Many Requests
    description: Returned when rate limits are exceeded. Monitor via the API Usage
      Reporting Dashboard filtering on Response Status Code 429.
errorHandling:
  - code: 429
    meaning: Rate limit exceeded. Clients should implement exponential backoff and
      retry logic.
  - code: 401
    meaning: Unauthorized. Access token expired or invalid; re-authenticate via OAuth
      2.0.
  - code: 403
    meaning: Forbidden. Insufficient permissions or feature not enabled for enterprise
      license.
notes:
  - Sprinklr does not publish a public rate limit reference table.
  - Rate limits are contract-dependent and vary by enterprise tier and module.
  - The API Usage Reporting Dashboard provides visibility into rate limit errors (HTTP
    429) across API calls.
  - Contact Sprinklr support or your account team for specific rate limit quotas applicable
    to your enterprise contract.
  - Three API categories require explicit support team enablement and carry additional
    restrictions - Twitter Syndication, Case Compliance API, and Listening API.
sources:
  - https://dev.sprinklr.com/api-overview
  - https://www.sprinklr.com/help/articles/api/sprinklr-api-usage-reporting-dashboard/685e92d66862622c54ca0754
  - https://dev.sprinklr.com/rest-api-error-and-status-codes