generated: '2026-08-12'
method: searched
source: https://dev.sprinklr.com/faqs
docs:
  - https://dev.sprinklr.com/faqs
  - https://dev.sprinklr.com/getting-started
  - https://dev.sprinklr.com/api-key-and-secret-generation
available: true
self_service: false
description: >-
  Sprinklr publishes a Sandbox environment, but it is an entitlement, not a
  public playground. There is no anonymous test mode, no test-key prefix, and no
  set of magic test values. Sandbox is a separate Sprinklr tenant provisioned
  under the enterprise contract; it uses the SAME environment host and the SAME
  API key/secret as production, and the two are told apart only by which
  authorization token was issued.
provider_statement: >-
  "Sandbox is a testing environment, which is independent of the live production
  environment. It can be used for implementation, training, development, and
  testing. Having access to the Sandbox environment prevents human error, and
  makes it easy to test and try new capabilities and product features. Sprinklr
  Sandbox supports all the APIs available on the developer portal."
  — https://dev.sprinklr.com/faqs
test_vs_live:
  separation_mechanism: authorization-token
  key_prefixes: []
  key_prefix_note: >-
    Sprinklr uses NO test/live key prefix. Per the API key generation docs: "The
    environment for Sandbox and Production would be the same. The authorization
    token will be the unique identifier to validate whether the token belongs to
    Sandbox or Production." A caller cannot tell from a credential alone which
    tenant it will hit — a genuine safety gap for an autonomous agent.
  same_base_url: true
  same_api_key: true
  provider_statement: 'From the getting-started page: "The generated key and token will work for Sandbox environments as well."'
coverage:
  apis: all
  note: Sprinklr states Sandbox supports every API available on the developer portal.
test_values:
  cards: []
  accounts: []
  identifiers: []
  note: >-
    NO magic test values are published — no test card numbers, no test phone
    numbers or profile IDs, no simulator identifiers, no fixture triggers, no
    time/clock simulation. Sandbox is a real tenant seeded with the customer's
    own data. Nothing is invented here.
time_simulation:
  supported: false
fixtures:
  supported: false
access:
  how: Provisioned through the enterprise contract; request through your Sprinklr account or success manager.
  public_signup: false
  developer_portal_signup:
    url: https://dev.sprinklr.com/
    note: >-
      Anyone may register on the developer portal and create an app to mint an
      API key and secret, but the OAuth flow that turns that key into a usable
      token requires an existing licensed Sprinklr platform account. Registering
      alone gets you credentials that cannot call anything.
gaps:
  - No self-service sandbox; no way for an unlicensed developer to make a single successful API call.
  - No credential-level distinction between sandbox and production.
  - No published test data, fixtures or simulation tooling.