slug: stellaconnect
provider: Stella Connect (Medallia Agent Connect)
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Education
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 3
edges:
- tag: Requests
  spec_file: stellaconnect-requests-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.8
  evidence: POST /v1/requests createRequest 'Create a standard feedback request'; FeedbackRequestModel
  reason: Triggers outbound customer feedback (survey) requests after service interactions — squarely
    customer feedback / voice-of-customer programme operation.
- tag: Data
  spec_file: stellaconnect-data-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.75
  evidence: GET /v2/data 'Feedbacks v2'; ResponseBodyDataReturn_FeedbacksV2
  reason: Exposes customer feedback records collected after service interactions, which is voice-of-customer/feedback
    data extraction despite the generic 'Data' tag name.
- tag: Recoveries
  spec_file: stellaconnect-recoveries-api-openapi.yml
  capability_id: BC-430.20
  capability_id_l1: BC-430
  capability_name: Complaints & Issue Management
  confidence: 0.7
  evidence: POST /v1/recoveries 'Create a service recovery request'; ServiceRecoveryRequestModel
  reason: Creating service recovery requests is the remediation of poor customer service experiences,
    i.e. issue/complaint resolution handling.