generated: '2026-07-21'
method: searched
source: https://docs.medallia.com/en/agent-connect/api/authentication
description: >-
  Agent Connect separates test and production traffic at the credential level: each client is issued
  two API keys — one test key and one production key — generated and retrieved on the Integrations
  settings page (Settings > Integrations) inside Agent Connect. Integration guides (for example the
  Zendesk survey integration) use the test API key against the same api.stellaconnect.net host while
  validating an integration before switching to the production key.
modes:
  test:
    credential: Test API Key (Settings > Integrations)
    host: https://api.stellaconnect.net
  production:
    credential: Production API Key (Settings > Integrations)
    host: https://api.stellaconnect.net
test_values: []
notes: No magic test identifiers, fixtures, or time-simulation tooling are published; test-mode
  separation is entirely key-based.