generated: '2026-08-13'
method: searched
source: https://help.sundaysky.com/hc/en-us/articles/360019944758-SundaySky-Service-SLA
status_page: https://sundaysky.com/service-dashboard/
status_page_note: >-
  Public service status dashboard listing operational state of SundaySky Studio,
  video creation workflow, Publishing, Analytics, Reporting, the SundaySky Player,
  Landing Page Builder, and User Management, with a past-incident history.
components:
- SundaySky Studio
- Video creation workflow
- Publishing
- Analytics
- Reporting
- SundaySky Player
- Landing Page Builder
- User management

versioning:
  scheme: none
  current: null
  docs: null
  note: >-
    The SundaySky Video API endpoint carries no version path segment and no
    version header is documented. Platform change is communicated through dated
    monthly release notes rather than an API version. See
    changelog/sundaysky-changelog.yml.

deprecation:
  policy_url: https://help.sundaysky.com/hc/en-us/articles/360017881098-SundaySky-Customer-Support-Policy
  sunset_header: false
  formal_api_policy: false
  note: >-
    SundaySky publishes no API deprecation policy and does not document RFC 8594
    Sunset or Deprecation headers. What it does publish is a product-lifecycle
    posture in the help center: a "Legacy Users" documentation category is
    maintained for superseded platform generations, and a Customer Support
    Policy sets out support commitments. Recorded honestly as a product
    lifecycle signal, not an API deprecation contract.
  legacy_documentation: https://help.sundaysky.com/hc/en-us/categories/4402963580561-Legacy-Users

sla:
  url: https://help.sundaysky.com/hc/en-us/articles/360019944758-SundaySky-Service-SLA
  uptime_target: 99.8%
  measurement_window: Service Year (preceding 12 full calendar months from the SLA claim date)
  scope: Video Engine
  sampling_interval: 5 minutes
  unavailability_definition: >-
    A state where all SundaySky video requests are not fulfilled — not generated
    and not delivered from the Video Engine — during a five minute period, and
    all users are unable to watch such videos due to a malfunction of the Video
    Engine.
  scheduled_maintenance:
    recurring_window: Sunday 02:00 to Sunday 06:00 Eastern time, weekly
    additional_notice: >-
      Additional maintenance periods may be scheduled with at least two days
      notice to the customer.
    excluded_from_uptime: true
  remedy:
    type: service-credit
    amount: >-
      10% of the customer's monthly bill (excluding setup and other one-time
      fees) for the month in which the most recent Service Unavailable event
      included in the claim occurred.
    claim_model: customer-initiated
    claim_note: >-
      A claim may be filed any time the trailing 12-month Annual Uptime
      Percentage drops below 99.8%; the customer need not wait a full service
      year. Downtime used in a successful claim cannot be reused in a future
      claim. Credits apply to future payments only, are not refundable, and are
      not transferrable or assignable. The credit is the customer's sole and
      exclusive remedy.

support:
  policy_url: https://help.sundaysky.com/hc/en-us/articles/360017881098-SundaySky-Customer-Support-Policy
  help_center: https://help.sundaysky.com/hc/en-us
  channel_note: >-
    Support requests are filed through the help center; an in-product AI chat
    also accepts feature requests.

roadmap:
  url: https://help.sundaysky.com/hc/en-us/articles/21123723976733-SundaySky-Product-Roadmap
  public: true
  cadence: next few months, with scheduled release dates and Released/Planned status
  feedback_channel: >-
    In-product AI Chat "Feature Request" button, available once logged into any
    SundaySky product.

release_notes:
  current_section: https://help.sundaysky.com/hc/en-us/sections/33188713095325
  archive_sections:
  - '2026: https://help.sundaysky.com/hc/en-us/sections/33188713095325'
  - '2025: https://help.sundaysky.com/hc/en-us/sections/24469674046749'
  - '2024: https://help.sundaysky.com/hc/en-us/sections/15990650047389'

deprecated_operations: []

notes: >-
  Upgraded 2026-08-13 from the 2026-07-21 pass, which recorded only the status
  page and concluded SundaySky publishes no API. A documented HTTP API was found
  in the help center on this pass (see apis[] in apis.yml). The SLA, roadmap,
  support policy and release-note archive were all read from the provider's own
  help center via its open Zendesk Help Center API.