aid: support name: Support kind: topic description: >- An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat APIs. Customer support platforms power the interfaces and back-office systems that companies use to receive, route, resolve, and learn from customer inquiries across email, chat, phone, social, and self-service channels. This collection includes traditional help desk and ticketing suites like Zendesk, Freshdesk, and Help Scout, conversational customer support platforms like Intercom and Front, enterprise service clouds from Salesforce, ServiceNow, and Microsoft, knowledge base and self-service systems, live chat and messaging platforms like Crisp, LiveChat, and Olark, and modern API-first support tools like Plain and Chatwoot. type: Index image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg tags: - Customer Service - Help Desk - Ticketing - Knowledge Base - Live Chat tags_raw: - Customer Support - Help Desk - Ticketing - Knowledge Base - Live Chat - Customer Service url: >- https://raw.githubusercontent.com/api-evangelist/support/refs/heads/main/apis.yml created: '2026-05-19' modified: '2026-05-19' specificationVersion: '0.19' apis: [] network: - name: Zendesk url: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/apis.yml - name: Intercom url: https://raw.githubusercontent.com/api-evangelist/intercom/refs/heads/main/apis.yml - name: Freshdesk url: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml - name: Freshworks url: https://raw.githubusercontent.com/api-evangelist/freshworks/refs/heads/main/apis.yml - name: Freshchat url: https://raw.githubusercontent.com/api-evangelist/freshchat/refs/heads/main/apis.yml - name: Help Scout url: https://raw.githubusercontent.com/api-evangelist/helpscout/refs/heads/main/apis.yml - name: HubSpot url: https://raw.githubusercontent.com/api-evangelist/hubspot/refs/heads/main/apis.yml - name: Salesforce Service Cloud url: https://raw.githubusercontent.com/api-evangelist/salesforce-service-cloud/refs/heads/main/apis.yml - name: ServiceNow url: https://raw.githubusercontent.com/api-evangelist/servicenow/refs/heads/main/apis.yml - name: Atlassian Jira url: https://raw.githubusercontent.com/api-evangelist/atlassian-jira/refs/heads/main/apis.yml - name: Statuspage url: https://raw.githubusercontent.com/api-evangelist/statuspage/refs/heads/main/apis.yml - name: Front url: https://raw.githubusercontent.com/api-evangelist/front/refs/heads/main/apis.yml - name: Kustomer url: https://raw.githubusercontent.com/api-evangelist/kustomer/refs/heads/main/apis.yml - name: Gorgias url: https://raw.githubusercontent.com/api-evangelist/gorgias/refs/heads/main/apis.yml - name: Groove url: https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml - name: Crisp url: https://raw.githubusercontent.com/api-evangelist/crisp/refs/heads/main/apis.yml - name: LiveChat url: https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/apis.yml - name: Olark url: https://raw.githubusercontent.com/api-evangelist/olark/refs/heads/main/apis.yml - name: Zoho Desk url: https://raw.githubusercontent.com/api-evangelist/zoho-desk/refs/heads/main/apis.yml - name: Microsoft Dynamics 365 url: https://raw.githubusercontent.com/api-evangelist/microsoft-dynamics-365/refs/heads/main/apis.yml - name: Spiceworks url: https://raw.githubusercontent.com/api-evangelist/spiceworks/refs/heads/main/apis.yml - name: ServiceDesk Plus url: https://raw.githubusercontent.com/api-evangelist/servicedesk-plus/refs/heads/main/apis.yml - name: SysAid url: https://raw.githubusercontent.com/api-evangelist/sysaid/refs/heads/main/apis.yml - name: TOPdesk url: https://raw.githubusercontent.com/api-evangelist/topdesk/refs/heads/main/apis.yml - name: LivePerson url: https://raw.githubusercontent.com/api-evangelist/liveperson/refs/heads/main/apis.yml - name: Document360 url: https://raw.githubusercontent.com/api-evangelist/document360/refs/heads/main/apis.yml - name: Archbee url: https://raw.githubusercontent.com/api-evangelist/archbee/refs/heads/main/apis.yml - name: DeveloperHub url: https://raw.githubusercontent.com/api-evangelist/developerhub/refs/heads/main/apis.yml common: - type: Portal url: https://apievangelist.com - type: GitHubOrganization url: https://github.com/api-evangelist - type: Features data: - name: Ticket and Case Management description: Support APIs expose create, read, update, and resolve operations on tickets, cases, or conversations representing each customer inquiry, with status, priority, and assignment workflows. - name: Omnichannel Conversation Threads description: Modern support platforms unify email, chat, social, SMS, and voice into a single conversation thread per customer, exposed through APIs that abstract the underlying channel. - name: Knowledge Base and Self-Service description: Knowledge base APIs let teams publish, version, and search help articles that power customer self-service portals, in-product help, and AI deflection agents. - name: SLA and Routing Policies description: Service-level agreements, business hours, queues, and skills-based routing rules are exposed as configurable API resources that drive how tickets flow through support teams. - name: Contact and Organization Records description: Support APIs maintain customer contact and organization records that link conversations, ticket history, custom attributes, and integrations to CRM systems. - name: Macros, Triggers, and Automations description: Reusable macros, event-driven triggers, and workflow automations are exposed as APIs so teams can codify common responses and resolution patterns. - name: Live Chat and Messaging description: Live chat APIs power real-time conversations between customers and agents through web, mobile, and messaging channel widgets with presence, typing, and file sharing primitives. - name: Reporting and CSAT description: Reporting APIs expose ticket volume, response and resolution times, agent productivity, and customer satisfaction (CSAT) scores for dashboards and warehouse export. - type: UseCases data: - name: Omnichannel Help Desk description: Companies use platforms like Zendesk, Freshdesk, and Help Scout to route customer email, chat, and social inquiries into a single ticket queue worked by a shared support team. - name: In-Product Messaging and Customer Support description: Platforms like Intercom and Crisp embed conversational support widgets directly in web and mobile products, blending live chat, chatbots, and help articles. - name: Enterprise Customer Service description: Salesforce Service Cloud, ServiceNow, and Microsoft Dynamics 365 Customer Service handle enterprise-scale case management, integrated with CRM, field service, and back-office systems. - name: Status Communication and Incident Updates description: Atlassian Statuspage and similar tools publish service status, incident timelines, and scheduled maintenance through APIs and customer-facing status pages. - name: Self-Service Knowledge Bases description: Document360, Archbee, and DeveloperHub power public and private help centers, customer documentation portals, and AI-searchable knowledge bases. - name: E-commerce and Subscription Support description: Gorgias, Kustomer, and Zendesk integrate deeply with Shopify, Stripe, and other commerce platforms so support agents see orders, refunds, and subscription state alongside each ticket. - name: Internal IT Service Desk description: ServiceDesk Plus, SysAid, TOPdesk, and Spiceworks deliver IT service management (ITSM) workflows for employees raising IT, HR, and facilities requests. - type: Integrations data: - name: Zendesk description: Market-leading customer support and ticketing suite with deep APIs for tickets, users, organizations, macros, triggers, and help center articles. - name: Intercom description: Conversational customer engagement platform with APIs for conversations, contacts, articles, and AI-powered Fin support automation. - name: Freshdesk description: Freshworks' omnichannel customer support and ticketing platform with APIs for tickets, contacts, agents, and knowledge base solutions. - name: Help Scout description: Shared inbox and help desk platform designed for small and mid-market teams, with APIs for conversations, customers, mailboxes, and Docs articles. - name: Salesforce Service Cloud description: Enterprise customer service platform built on the Salesforce CRM, with REST and SOAP APIs for cases, knowledge articles, entitlements, and omnichannel routing. - name: ServiceNow description: Enterprise service management platform with APIs covering customer service management, incident, problem, change, and knowledge management. - name: Front description: Shared inbox and customer operations platform with APIs for conversations, contacts, comments, and team collaboration on customer email. - name: Statuspage description: Atlassian's incident communication platform with APIs to publish component status, incidents, scheduled maintenance, and subscriber notifications. maintainers: - FN: Kin Lane email: kin@apievangelist.com humanURL: https://apievangelist.com