{
  "@context": {
    "@version": 1.1,
    "support": "https://api-evangelist.github.io/support/schema/",
    "schema": "https://schema.org/",
    "dcterms": "http://purl.org/dc/terms/",
    "xsd": "http://www.w3.org/2001/XMLSchema#",
    "dcat": "https://www.w3.org/ns/dcat#",

    "SupportTicket": "support:SupportTicket",
    "SupportKnowledgeBaseArticle": "schema:Article",
    "SupportConversation": "support:SupportConversation",
    "SupportContact": "schema:Person",

    "id": "schema:identifier",
    "name": "schema:name",
    "title": "schema:headline",
    "subject": "schema:about",
    "description": "schema:description",
    "summary": "schema:abstract",
    "body": "schema:articleBody",
    "slug": "support:slug",

    "status": {
      "@id": "support:status",
      "@type": "xsd:string"
    },
    "priority": {
      "@id": "support:priority",
      "@type": "xsd:string"
    },
    "channel": {
      "@id": "support:channel",
      "@type": "xsd:string"
    },
    "visibility": {
      "@id": "support:visibility",
      "@type": "xsd:string"
    },
    "locale": {
      "@id": "schema:inLanguage",
      "@type": "xsd:string"
    },

    "requester": {
      "@id": "schema:author",
      "@type": "@id"
    },
    "assignee_id": {
      "@id": "support:assignee",
      "@type": "@id"
    },
    "group_id": {
      "@id": "support:group",
      "@type": "@id"
    },
    "category_id": {
      "@id": "schema:articleSection",
      "@type": "@id"
    },
    "author_id": {
      "@id": "schema:author",
      "@type": "@id"
    },

    "sla_breached": {
      "@id": "support:sla_breached",
      "@type": "xsd:boolean"
    },
    "view_count": {
      "@id": "schema:interactionCount",
      "@type": "xsd:integer"
    },

    "tags": {
      "@id": "dcat:keyword",
      "@container": "@set",
      "@type": "xsd:string"
    },

    "created_at": {
      "@id": "dcterms:created",
      "@type": "xsd:dateTime"
    },
    "updated_at": {
      "@id": "dcterms:modified",
      "@type": "xsd:dateTime"
    }
  }
}