name: Sure API Rate Limits
description: >-
  Sure does not publicly publish specific API rate limit thresholds. Rate limits
  are determined at the enterprise contract level based on program volume and
  integration tier. The platform is built for high-throughput insurance
  operations and publishes a 99.9% uptime SLA with 240ms median quote-to-bind
  latency. Contact Sure directly to confirm rate limit details for your
  integration.
url: https://www.sureapp.com/solutions/platform/apis
created: '2026-06-13'
modified: '2026-06-13'
rateLimits:
  - name: Platform Uptime SLA
    description: >-
      Sure guarantees 99.9% uptime across all platform API endpoints including
      quoting, binding, policy management, claims, and payments.
    type: Availability
    value: '99.9%'
    scope: Platform-wide
  - name: Quote-to-Bind Latency
    description: >-
      Median latency for end-to-end quote and bind operations across all active
      raters on the platform.
    type: Performance
    value: 240ms p50
    scope: Underwriting AI / Rating API
  - name: Claims Automation Rate
    description: >-
      Percentage of eligible claims that close with zero human touch through the
      Claims AI module.
    type: Throughput
    value: 90%
    scope: Claims AI
  - name: API Request Limits
    description: >-
      Specific request-per-second and daily/monthly quotas are negotiated at
      contract level. No publicly documented limits are available. Developers
      should contact Sure to obtain rate limit details for their specific
      program.
    type: RequestLimits
    value: Contract-defined
    scope: All API endpoints
notes:
  - Sure provides a sandbox environment for development and testing separate
    from production limits.
  - A status page is referenced in their developer documentation; check
    sureapp.com for current service status.
  - Authentication uses OAuth and identity protocols per OpenAPI/Swagger
    specification.
contact:
  - type: Developer Support
    url: https://www.sureapp.com/contact
  - type: Support Email
    email: support@sureapp.com