generated: '2026-10-19' method: generated source: openapi/crm-switchlabs-openapi.json description: Recommended x-agentic-access execution contracts, classified heuristically from the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind audience per deployment. See research/curity/agentic-governance/. summary: operations: 107 by_action_class: connected: 45 acting: 62 by_consequence: read: 45 write: 60 physical: 2 human_in_the_loop_required: 0 operations: - path: /tickets method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tickets method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tickets/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tickets/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tickets/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /customers method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /customers method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /customers/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /customers/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /customers/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /conversations method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /conversations method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /conversations/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /articles method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /articles method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /articles/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /articles/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /articles/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /collections method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /collections method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /collections/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /collections/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /collections/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /automations method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /automations method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /automations/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /automations/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /automations/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /macros method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /macros method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /macros/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /macros/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /macros/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sla method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /sla method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sla/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /sla/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sla/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /users method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /users/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /notifications method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /notifications/{id}/read method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /events method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /analytics method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /search method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /integrations method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /integrations method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /integrations/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /integrations/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /integrations/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /webhooks method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /webhooks method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /webhooks/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /webhooks/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /webhooks/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /attachments method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /attachments method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /attachments/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /attachments/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tags method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tags method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tags/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tags/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tags/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /help-center method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /help-center method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /business-hours method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /business-hours method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /saved-views method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /saved-views method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /saved-views/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /saved-views/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /saved-views/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /sequences method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /sequences/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences/{id}/enroll method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences/{id}/enroll_bulk method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences/{id}/enrollments method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /sequences/{id}/enrollments/{enrollmentId} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /sequences/{id}/enrollments/{enrollmentId} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /campaigns method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /campaigns/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id}/schedule method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id}/send method: post x-agentic-access: action-class: acting consequence: physical subject: required audience: null token: max-ttl: 300 exchange: true purpose-required: true escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id}/cancel method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id}/test method: post x-agentic-access: action-class: acting consequence: physical subject: required audience: null token: max-ttl: 300 exchange: true purpose-required: true escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /campaigns/{id}/stats method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /marketing-lists method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /marketing-lists method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /marketing-lists/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /marketing-lists/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /marketing-lists/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /marketing-lists/{id}/members method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /marketing-lists/{id}/members method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /marketing-lists/{id}/members method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /deals method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /deals method: post x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /deals/{id} method: get x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /deals/{id} method: patch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /deals/{id} method: delete x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required