generated: '2026-08-13'
method: searched
source: https://docs.synthflow.ai/launch-chat-agents + https://docs.synthflow.ai/ws-media-integration
description: >-
  Client-side and embeddable surfaces Synthflow ships for putting an agent inside a
  customer's own website or app. These are distinct from the server-side API: two of the
  three are drop-in embeds Synthflow hosts and manages, and the third is a raw audio
  transport a developer wires up themselves.

components:
  - family: Chat
    name: Embeddable Chat Widget
    kind: hosted-embed
    docs: https://docs.synthflow.ai/launch-chat-agents
    distribution: 'Embed code copied from the dashboard and pasted into the site or app.'
    managed_by: Synthflow
    loader_library: null
    versioning: 'Not published — the embed is fully managed by Synthflow, so the customer does not pin a version.'
    description: >-
      Out-of-the-box chat widget for a website or app. Synthflow describes it as fully
      managed, "making it easy to add conversational AI to your site with minimal setup".
    availability: all regions
    related_entry_mode: 'api (widget chats report entry_mode `api`, the same as direct API chats)'
  - family: Voice
    name: Widget agent type
    kind: agent-type
    docs: https://docs.synthflow.ai/create-an-agent
    description: >-
      `widget` is one of the three first-class agent types (alongside inbound and
      outbound) set at create-assistant time — the agent configuration that backs an
      embedded web experience rather than a phone number.
    operations: [create-assistant, update-assistant]
  - family: Voice
    name: WebSocket media integration
    kind: transport
    docs: https://docs.synthflow.ai/ws-media-integration
    operations: [start-ws-media-call, get-ws-media-base-url]
    description: >-
      Start a voice call and stream audio over a WebSocket with a single API request, with
      no WebRTC signaling on the client. This is a protocol-level integration for building
      an in-browser or in-app voice experience, not a prebuilt UI component — the customer
      supplies the interface.
    shipped: '2026-07-08 (changelog: "WebSocket media for websites and apps")'
    availability: 'Environment-gated — returns 503 "WebSocket media is not enabled in this environment" where not enabled.'
    loader_library: null
  - family: Chat
    name: WhatsApp and SMS channels
    kind: channel
    docs: https://docs.synthflow.ai/launch-chat-agents
    description: 'Chat agents delivered through WhatsApp and SMS rather than an embed.'
    availability: >-
      US-region workspaces only. Synthflow states EU support is blocked because Twilio does
      not offer EU data residency for the WhatsApp and SMS Conversations APIs, which is
      required for GDPR data processing and storage.
    entry_mode: omnichannel
  - family: Voice
    name: WhatsApp Business Calling
    kind: channel
    docs: https://docs.synthflow.ai/whatsapp-business-calling
    description: 'Voice agents receive calls inside WhatsApp.'

agency_white_label:
  docs: https://docs.synthflow.ai/custom-domain
  capabilities:
    - 'Custom domain for an agency workspace, with DNS configuration and page metadata control'
    - 'Branding: agency name, logo, colour and support details on customer-facing workspaces'
  note: 'A white-label surface rather than a component library, but it is the other way Synthflow renders in someone else''s brand.'

notes:
  - >-
    No versioned front-end package is published — there is no npm element library, no
    CDN-pinned script and no web-component bundle. The widget is distributed as
    dashboard-generated embed code, so a consumer cannot pin or diff what they are
    loading. Recorded as a finding, not a gap in the probe.

x-evidence:
  fetched: '2026-08-13'
  probes:
    - {url: 'https://docs.synthflow.ai/launch-chat-agents.md', status: 200}
    - {url: 'https://docs.synthflow.ai/ws-media-integration.md', status: 200}