name: Synup API v4 error catalog
generated: '2026-08-13'
method: searched
source: https://developer.synup.com/error-codes-api-19731976
description: Synup publishes a single account-wide error-code registry (SYxxxxx codes) shared by every
  product area of the v4 API. Errors are returned in a GraphQL-shaped envelope with HTTP status codes;
  the code is the stable contract, the message is human text.
format: proprietary
rfc9457: false
envelope:
  shape: '{"data": <partial or null>, "errors": [{"message": "...", "context": {}, "code": "SY10039"}]}'
  fields:
    data: The partial or null result for the operation; Synup returns data and errors together (GraphQL-style).
    errors[].message: Human-readable message. On some responses the code is inlined as "SY90005:Invalid
      token".
    errors[].context: Object carrying the offending input value for codes whose message interpolates a
      $variable; empty when not relevant.
    errors[].code: The stable SYxxxxx error code.
  observed_live:
    url: https://api.synup.com/api/v4/locations
    http_status: 401
    body: '{"data":{"allLocations":null},"errors":[{"message":"SY90005:Invalid token"}]}'
    probed: '2026-08-13'
http_statuses_in_spec:
- status: '400'
  operations: 43
- status: '401'
  operations: 142
- status: '403'
  operations: 30
- status: '404'
  operations: 23
- status: '409'
  operations: 1
- status: '500'
  operations: 7
cross_cutting_codes:
- code: SY90001
  message: Not Authorized to access this resource
- code: SY90002
  message: Invalid Id
- code: SY90003
  message: Operation not permitted
- code: SY90004
  message: Token has expired
- code: SY90005
  message: Invalid Token
- code: SY90006
  message: System Internal Error
- code: SY90007
  message: Resource Not Found
code_count: 358
groups:
- group: Locations
  codes:
  - code: SY10038
    message: Location Does Not Exist
  - code: SY10039
    message: Folder Does Not Exist
  - code: SY10040
    message: Cannot add more than 10 tags
  - code: SY10046
    message: Invalid location id
  - code: SY10047
    message: Folder does not exist for the account id
  - code: SY10048
    message: User doesn't have access to folder
  - code: SY10049
    message: Root Folder Cannot Be Deleted.
  - code: SY10050
    message: Access To Folder Denied.
  - code: SY10051
    message: Folder Belonging To Location not found.
  - code: SY10052
    message: Location Is Not Assigned To Any Folder. Location Is In Root And Root Locations Cannot Be
      Deleted.
  - code: SY10056
    message: Site is not valid for the location disconnection
  - code: SY10057
    message: Location is not connected for the site
  - code: SY10058
    message: Root Folder For account Not Present
  - code: SY10063
    message: Only a maximum of 4 photos can be starred or unstarred
  - code: SY10064
    message: Only additional photo types can be starred or unstarred
  - code: SY90001
    message: Not Authorized to access this resource
  - code: SY90005
    message: Invalid Token
  - code: SY90003
    message: Operation not permitted
  - code: SY90006
    message: System Internal Error
  - code: SY10001
    message: Location `${name}` needs to be between 2
  - code: SY10002
    message: Additional Info needs to be a maximum of 1024 char
  - code: SY10003
    message: Plan Id needs to be present
  - code: SY10004
    message: Account Id needs to be present
  - code: SY10005
    message: Description needs to have a minimum of 200 characters.
  - code: SY10006
    message: Owner Email is of incorrect
  - code: SY10007
    message: Enabled Site Ids are invalid
  - code: SY10008
    message: Year of Incorporation is not valid
  - code: SY10009
    message: Country is invalid
  - code: SY10010
    message: State is invalid
  - code: SY10011
    message: Street is invalid
  - code: SY10012
    message: City is invalid
  - code: SY10013
    message: Postal code is not present.
  - code: SY10014
    message: Postal code is invalid
  - code: SY10015
    message: Phone Number is invalid
  - code: SY10016
    message: Payment Method is invalid
  - code: SY10017
    message: Location with same name, phone number and zip code has already been added.
  - code: SY10018
    message: Facebook Url for the location is invalid
  - code: SY10019
    message: Twitter Url for location is invalid. Must be in the format http(s)://twitter.com/handle or
      http(s)://x.com/handle.
  - code: SY10020
    message: Linkedin Url for location is invalid.
  - code: SY10021
    message: Google Plus Url for location is invalid.
  - code: SY10022
    message: Business Url for location is invalid.
  - code: SY10023
    message: Video links are invalid.
  - code: SY10024
    message: Primary Sub Category is blank.
  - code: SY10025
    message: Primary Subcategory is invalid
  - code: SY10026
    message: A total of 9 additional categories are allowed
  - code: SY10027
    message: SubCategory is invalid
  - code: SY10028
    message: Some additional categories are not valid
  - code: SY10029
    message: Couldn't geolocate with the given address. Please provide a valid address
  - code: SY10030
    message: The provided coordinates and address do not match
  - code: SY10031
    message: All days of the week should be included in the business hours
  - code: SY10032
    message: Invalid operating hours for each day of the week
  - code: SY10033
    message: Business Hours should be in 12 hours format and no trailing spaces. eg '09:00am'
  - code: SY10034
    message: Bad image URL `${bad_url}`
  - code: SY10035
    message: Invalid folder id
  - code: SY10036
    message: Unsupported country
  - code: SY10037
    message: Tag limit is 10
  - code: SY10041
    message: 'Failed to add tag: `${tag}`'
  - code: SY10042
    message: 'Invalid tag name: `${tag}`'
  - code: SY10043
    message: Failed to remove tag
  - code: SY10045
    message: Mutation not permitted
  - code: SY10053
    message: Only additional photo types can be starred or unstarred
  - code: SY10054
    message: Only a maximum of 4 photos can be starred or unstarred
  - code: SY10060
    message: Can only upload one logo
  - code: SY10061
    message: Can only upload one cover image
  - code: SY10062
    message: Only additional photo types can be removed
  - code: SY10065
    message: Invalid Photo format (jpeg or png allowed)
  - code: SY10066
    message: Photo cannot be blank
  - code: SY10067
    message: Photo size needs to be between 10kb to 5mb
  - code: SY10068
    message: Unknown error occurred
  - code: SY10069
    message: Topline Error
  - code: SY10070
    message: A location is already being processed for this account
  - code: SY10071
    message: Special characters aren't allowed in tags
  - code: SY10072
    message: Store Id has to be unique for an account
  - code: SY10073
    message: Business Hours are overlapping
  - code: SY10074
    message: The entered business hour slots are reversed. Please ensure the first time slot precedes
      the second time slot
  - code: SY10075
    message: The entered business hours are incorrect. Please ensure the opening hours precede the closing
      hours
  - code: SY10076
    message: The entered business hours overlap. Please check or use a single time slot under Open
  - code: SY10077
    message: Offerings Item name should be present
  - code: SY10078
    message: Offerings Section name should be present
  - code: SY10079
    message: Section name cannot be the same as List name
  - code: SY10080
    message: Section name already exists in the Menu
  - code: SY10081
    message: Section name cannot be same as Item name
  - code: SY10082
    message: Item name cannot be the same as List name
  - code: SY10083
    message: Item name cannot be the same as Section name
  - code: SY10084
    message: Item name already exists in the Menu
  - code: SY10086
    message: Hide Address has an incorrect value
  - code: SY10087
    message: Tenure is required
  - code: SY10088
    message: Tenure not active for account
  - code: SY10089
    message: Invalid Attribute Id
  - code: SY10090
    message: Attribute already deleted
  - code: SY10091
    message: Special hours can not be added without adding operational hours
  - code: SY10092
    message: Operational hours can not be closed for all days of the week
  - code: SY10093
    message: Split Hours can not exceed 24 hours
  - code: SY10123
    message: Tags can not be added for freemium locations
  - code: SY10111
    message: Owner's Email is Mandatory
  - code: SY10112
    message: Business Owner Name is Mandatory
  - code: SY10110
    message: Cannot edit package
  - code: SY10124
    message: Maximum of only $free_trial_location_limit locations allowed
  - code: SY10109
    message: Entity does not exist
  - code: SY85002
    message: AddOn not enabled
  - code: SY10095
    message: Voice already enabled for this location
  - code: SY10108
    message: Some exception occurred while voice billing
  - code: SY10118
    message: This currency code does not correspond to the locations assigned to this menu. Please select
      a valid currency code
  - code: SY10094
    message: Root Folder not found
  - code: SY10117
    message: This location cannot be assigned to this menu. Please select a location that corresponds
      to the currency code chosen in this menu
  - code: SY10114
    message: Name already taken for this account
  - code: SY10115
    message: Please choose a currency code
  - code: SY10116
    message: This currency code is currently not supported. Please choose a valid currency code
  - code: SY10121
    message: Offerings List's display name cannot be blank
  - code: SY10119
    message: Menu name cannot be same as Section name
  - code: SY10120
    message: Menu name cannot be same as Item name
  - code: SY10122
    message: We could not add this location as you have exceeded your Freemium Usage limits. Please email
      Support to upgrade your package
- group: Profile Analytics
  codes:
  - code: SY60101
    message: fromDate cannot be greater than toDate.
  - code: SY60102
    message: Error fetching insights for this tag.
  - code: SY60103
    message: Invalid Date
  - code: SY90001
    message: Not Authorized to access this resource
  - code: SY90002
    message: Invalid Id
  - code: SY90005
    message: Invalid Token
  - code: SY60203
    message: Insufficient permission to update ROIs
  - code: SY60201
    message: Id can't be blank
- group: Interactions
  codes:
  - code: SY90002
    message: Invalid Id
  - code: SY90003
    message: Operation not permitted
  - code: SY90001
    message: Not Authorized to access this resource
  - code: SY90006
    message: System Internal Error
  - code: SY90004
    message: Token has expired
  - code: SY90005
    message: Invalid Token
  - code: SY50100
    message: Note must not be empty
  - code: SY50101
    message: Widget name `$name` already used
  - code: SY50102
    message: Name must not be empty
  - code: SY50103
    message: Response content must not be empty
  - code: SY50300
    message: 'Response not successful: Received status code 500'
  - code: SY50104
    message: Invalid site name provided
  - code: SY50105
    message: Invalid URL provided
  - code: SY50106
    message: Cannot update connected sites
  - code: SY50107
    message: Template does not exist
  - code: SY50108
    message: User config does not exist
  - code: SY50109
    message: Template name already used
  - code: SY50110
    message: ratings should be between [1-5]
  - code: SY50111
    message: Invalid SiteUrls
  - code: SY50112
    message: Name can't be blank
  - code: SY50113
    message: Content can't be blank
  - code: SY50501
    message: SY50501 Fields must not be empty
  - code: SY50114
    message: Answer must not be empty
  - code: SY50115
    message: Question must not be empty
  - code: SY50116
    message: Owner has already responded to the question
  - code: SY50117
    message: Duplicate SiteUrls
  - code: SY50118
    message: Duplicate Ratings
  - code: SY50119
    message: Duplicate Location Ids
  - code: SY50121
    message: Google Reviews can only be replied to once
  - code: SY50131
    message: Trustpilot connection failed
  - code: SY50132
    message: Interaction Request does not exist
  - code: SY50133
    message: Invalid Trustpilot Review Source
  - code: SY82001
    message: Connection does not exist
- group: Rankings
  codes:
  - code: SY20105
    message: Keyword with id `$keyword_id` not found
  - code: SY20106
    message: Keyword with name `$keyword` already exists
  - code: SY20200
    message: Keyword can't be blank
  - code: SY20201
    message: Keyword must be minimum 2 characters
  - code: SY20202
    message: Keyword can't be more than 255 characters
  - code: SY20100
    message: Keywords can't be blank
  - code: SY20101
    message: Location Ids can't be blank
  - code: SY90001
    message: Not authorized to access this resource
  - code: SY90002
    message: Invalid Id
  - code: SY90003
    message: Operation not permitted
  - code: SY90005
    message: Invalid token
  - code: SY90006
    message: System Internal Error
  - code: SY20103
    message: Maximum keyword limit reached
  - code: SY20006
    message: Please provide a valid role
  - code: SY20009
    message: Rankings not enabled for this account
  - code: SY20104
    message: Invalid Keyword Id
- group: Review Campaigns
  codes:
  - code: SY90001
    message: Not Authorized to access this resource
  - code: SY90002
    message: Invalid id
  - code: SY90003
    message: Operation not permitted
  - code: SY90005
    message: Invalid Token
  - code: SY90007
    message: Resource Not Found
  - code: SY90006
    message: System Internal Error
  - code: SY30038
    message: Invalid message id
  - code: SY30006
    message: The Global Setting for the location and account does not exists.
  - code: SY30039
    message: The date fields are not set up correctly. Please review the dates and try again.
  - code: SY30040
    message: Both before and after should not be present
  - code: SY30001
    message: Either email or phone has to be present
  - code: SY30002
    message: Phone must be a number
  - code: SY30003
    message: Email already exists
  - code: SY30033
    message: Phone `$phone` is not a number
  - code: SY30034
    message: Email `$email` has already been taken
  - code: SY30035
    message: Phone `$phone` has already taken
  - code: SY30004
    message: Account id can't be blank
  - code: SY30005
    message: Location id can't be blank
  - code: SY30016
    message: Insufficient Permissions To Add Customers To Campaigns.
  - code: SY30017
    message: Validation for some of your customers failed
  - code: SY30018
    message: Insufficient Permissions To Create Campaigns.
  - code: SY30019
    message: 'INVALID OPERATION: Construction Of Campaign Before Construction Of Global Settings.'
  - code: SY30020
    message: 'The Global Setting for the location id: `$location_id` and account id: `$account_id` already
      exists.'
  - code: SY30021
    message: Invalid Input. Missing either Rating or Feedback or Clicked Key in the input.
  - code: SY30022
    message: Only one of clicked_key, feedback or rating can be present at a time.
  - code: SY30023
    message: 'The customer with id: `$customer_id` does not exist.'
  - code: SY30024
    message: Rating and feedback cannot be updated simultaneously.
  - code: SY30025
    message: Rating already present for this customer.
  - code: SY30026
    message: The clicked link does not exist.
  - code: SY30027
    message: Invalid link.
  - code: SY30028
    message: Insufficient Permissions To Manage Global Settings.
  - code: SY30029
    message: 'The Global Setting for the location id: `$location_id` and account id: ''$account_id'' does
      not exist.'
  - code: SY30030
    message: Insufficient Permissions To Update SMS Credits.
  - code: SY30031
    message: credits could not be updated.
  - code: SY30046
    message: domain is not matching
  - code: SY30051
    message: email is invalid
  - code: SY30054
    message: From email can't be blank for a domain
  - code: SY30055
    message: Assignment can't proceed. Domain is not active
  - code: SY30048
    message: Domain is not verified
  - code: SY30049
    message: No subdomain is associated with this account
- group: Notifications
  codes:
  - code: SY90001
    message: Not authorized to access this resource
  - code: SY90003
    message: Operation not permitted
  - code: SY40003
    message: Email activation failed. Please try after some time
  - code: SY40004
    message: Location does not belong to your account
  - code: SY40005
    message: Error while querying for email setting
  - code: SY40006
    message: Error while querying for agency setting
  - code: SY40007
    message: Error while querying for email notifications
  - code: SY40008
    message: Error while querying for email templates
  - code: SY40009
    message: Error while querying for recipient emails
  - code: SY40010
    message: Error while sending test email
  - code: SY40015
    message: Requested resource could not be found
  - code: SY40016
    message: Something went wrong while calling graphql end points
  - code: SY40017
    message: Error while Downloading report
  - code: SY40018
    message: Error while unsubscribing recipients
  - code: SY40019
    message: Something went wrong in notification app
  - code: SY40011
    message: 'Validation failed for Template: account_id can''t be blank'
  - code: SY40012
    message: 'Validation failed for Recipient: mailable_type can''t be blank'
  - code: SY40013
    message: 'Validation failed for Recipient: mailable_id can''t be blank'
  - code: SY40014
    message: 'Validation failed for Recipient: email is invalid'
  - code: SY90008
    message: Error while Downloading report
  - code: SY40030
    message: Error while saving dkim details
  - code: SY40031
    message: Public domain email is not supported. Please try again with business domain email
  - code: SY85001
    message: AddOn belonging to same umbrella already enabled
- group: Listings
  codes:
  - code: SY00001
    message: Permission Denied
  - code: SY00002
    message: Listing item ID not found
  - code: SY00003
    message: Invalid Site ids submitted
  - code: SY00004
    message: Location has not yet been approved
  - code: SY90007
    message: Resource Not Found
  - code: SY90002
    message: Invalid Id
  - code: SY00008
    message: Location is in archived state
  - code: SY00009
    message: No access to location
  - code: SY90001
    message: Not Authorized to access this resource
  - code: SY00028
    message: Error in processing request
  - code: SY30036
    message: Requested resource not found
- group: Promotional Posts
  codes:
  - code: SY75001
    message: Invalid scheduled date
  - code: SY75003
    message: Scheduled cannot be set for active posts
  - code: SY75004
    message: Content should be present while creating a post
  - code: SY75005
    message: Content should be between 0-1500
  - code: SY75006
    message: Start date should be greater than today
  - code: SY75007
    message: Invalid start date
  - code: SY75008
    message: End date should be greater than today
  - code: SY75009
    message: Invalid end date
  - code: SY75010
    message: Start date should be more than the end date
  - code: SY75011
    message: Start time should be less than end time
  - code: SY75012
    message: The photo uploaded is too small! it must be at least 720 pixels wide and 540 pixels tall
  - code: SY75013
    message: The photo uploaded is too large! it must be at max 3000 pixels wide and 3000 pixels tall
  - code: SY75014
    message: Google account is no longer connected.
  - code: SY75015
    message: Cannot repost an event
  - code: SY75016
    message: Invalid click to action url
  - code: SY75017
    message: Can only edit scheduled or active posts
  - code: SY75018
    message: Cannot repost posts with events
  - code: SY75019
    message: Cannot set repost for expired post if it is already marked repost
  - code: SY75020
    message: Can repost only active or expired posts
  - code: SY75021
    message: Can delete only active posts
  - code: SY75022
    message: Please select a post to delete
  - code: SY75023
    message: End date should be less than today
  - code: SY75024
    message: start date should be less than end date
  - code: SY75025
    message: should be larger than 10KB and smaller than 5MB
  - code: SY75002
    message: Invalid api key
  - code: SY75026
    message: Invalid Credentials. Please reconnect
  - code: SY75039
    message: Post name should be present
  - code: SY75027
    message: Post start timing should be for a future timing
  - code: SY75028
    message: Post end timing should be greater than start timing
  - code: SY75029
    message: Scheduled start timing should be for a future timing
  - code: SY75030
    message: Scheduled end timing should be greater than start timing
  - code: SY75031
    message: Facebook doesn't support Event, Covid19 and Offer Posts
  - code: SY75032
    message: Facebook offer requires cta
  - code: SY75033
    message: Offer requires start and end timings to be present
  - code: SY75034
    message: Event requires start and end timings to be present
  - code: SY75035
    message: Google event requires title to be present
  - code: SY75036
    message: Facebook offer requires media to be present
  - code: SY75038
    message: Google offer requires cta
  - code: SY75040
    message: Crossed allowed Google post content length
  - code: SY75041
    message: Crossed allowed Facebook post content length
  - code: SY75042
    message: Facebook offer requires title to be present
  - code: SY75044
    message: Google post required title to not exeed 58 characters
  - code: SY75045
    message: Video file size exceeds Facebook's maximum limit of 10 GB
  - code: SY75046
    message: Video duration exceeds Facebook's maximum limit of 240 minutes
  - code: SY75047
    message: Video frame rate exceeds Facebook's maximum limit of 30 fps
  - code: SY75048
    message: Video width is below Facebook's minimum requirement of 1200px
  - code: SY75049
    message: Video width exceeds Facebook's maximum limit of 4000px
  - code: SY75050
    message: Video aspect ratio is outside Facebook's supported range of 9:16 to 16:9
  - code: SY75051
    message: Video format is not supported by Facebook
  - code: SY75052
    message: Unable to validate video file. Please ensure the video URL is accessible.
  - code: SY75053
    message: Unable to validate image file. Please ensure the image URL is accessible.
  - code: SY75054
    message: Image format is not supported by Facebook
  - code: SY75055
    message: Image file size exceeds Facebook's maximum limit of 10 MB
  - code: SY75056
    message: Image width is below Facebook's minimum requirement of 250px
  - code: SY75057
    message: Image width exceeds Facebook's maximum limit of 1936px
  - code: SY75058
    message: Image height is below Facebook's minimum requirement of 250px
  - code: SY75059
    message: Image height exceeds Facebook's maximum limit of 1936px
  - code: SY75060
    message: Image aspect ratio is outside Facebook's supported range of 1:1.91 to 1.91:1
  - code: SY75061
    message: Facebook posts cannot contain both images and videos. Please use either images OR video,
      not both.
  - code: SY75062
    message: Facebook posts can contain a maximum of 10 images.
- group: User
  codes:
  - code: SY80100
    message: Invalid location
  - code: SY80101
    message: '`$url` is not a valid url'
  - code: SY80102
    message: Location is in archived state
  - code: SY80103
    message: Access to reseller denied
  - code: SY80104
    message: Site not included in Plan
  - code: SY80010
    message: Permission Denied For This Operation
  - code: SY80011
    message: Role does not belong to your account
  - code: SY81000
    message: Email is a mandatory field
  - code: SY81001
    message: Email should be unique
  - code: SY81003
    message: Invalid Email Format
  - code: SY81004
    message: Password is a mandatory field
  - code: SY81005
    message: Confirmation password required for new password
  - code: SY81006
    message: Password must be between 8 and 128 characters
  - code: SY81007
    message: First Name should not be more than 60 characters
  - code: SY81008
    message: Last Name should not be more than 60 characters
  - code: SY81009
    message: First Name is a mandatory field
  - code: SY81010
    message: Cname is a mandatory field
  - code: SY81011
    message: Stripe Customer Id must be Unique
  - code: SY81012
    message: Company logo must be present
  - code: SY81013
    message: logo must be less than 1536Kb
  - code: SY81014
    message: cover must be .jpeg or .png
  - code: SY81015
    message: SMS Credit must be more than 0
  - code: SY81016
    message: You are not permitted to add `$role_type`
  - code: SY81017
    message: Invalid Account Id
  - code: SY81018
    message: User Already Exists
  - code: SY81019
    message: User not found
  - code: SY81020
    message: User does not belong to this account
  - code: SY81021
    message: Please accept privacy policy
  - code: SY81022
    message: Invalid Success or Error URL
  - code: SY81023
    message: This workspace has already been taken
  - code: SY81024
    message: This email has already been taken
  - code: SY81025
    message: Please enter a valid Workspace
  - code: SY81026
    message: Workspace is already setup for your account
  - code: SY81027
    message: Email/Password update requires current password
  - code: SY81028
    message: Domain should not be empty
  - code: SY81029
    message: Limit max length of subdomain to under 250 characters
  - code: SY89999
    message: Internal Server Error
  - code: SY81030
    message: Confirmation password doesn't match match new password
  - code: SY81031
    message: Limit max length of domain to under 250 characters
  - code: SY90001
    message: Not Authorized to access this resource
  - code: SY90005
    message: Invalid Token
  - code: SY90003
    message: Operation not permitted
  - code: SY90006
    message: System Internal Error
  - code: SY81057
    message: Invalid role passed
- group: Scan Tool
  codes:
  - code: SY70100
    message: Invalid Business Rep Ids
  - code: SY90001
    message: Please pass a Valid authorization key
- group: Media
  codes:
  - code: SY10034
    message: Bad image URL ${bad_url}
  - code: SY10060
    message: Can only upload one logo
  - code: SY10061
    message: Can only upload one cover image
  - code: SY10065
    message: Invalid Photo format (jpeg or png allowed)
  - code: SY10066
    message: Photo cannot be blank
  - code: SY10067
    message: Photo size needs to be between 10kb to 5mb
  - code: SY81012
    message: Company logo must be present
  - code: SY81013
    message: logo must be less than 1536Kb
  - code: SY81014
    message: cover must be .jpeg or .png
notes:
- The published registry carries a legacy banner stating error codes were sandbox-only until August 5th,
  2019; the codes are live in production today (SY90005 was observed on an anonymous call to api.synup.com).
- 'Codes are not namespaced per HTTP status: the same SY90001 appears under authorization failures across
  every product area.'
- Messages containing $variable placeholders are populated from errors[].context.