aid: sysaid
name: SysAid
description: >-
  SysAid is an AI-powered IT service management (ITSM) and help desk platform
  that helps IT teams manage tickets, assets, workflows, problem and change
  management, self-service portals, and automation. The platform combines a
  generative AI service desk with asset management, SLA tracking, and reporting.
  SysAid exposes a REST API with Client Credentials authentication issuing
  short-lived tokens for managing service records, users, assets, and more.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - ITSM
  - Help Desk
  - IT Service Management
  - Asset Management
  - Ticketing
  - Service Desk
url: >-
  https://raw.githubusercontent.com/api-evangelist/sysaid/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
  - aid: sysaid:rest-api
    name: SysAid REST API
    description: >-
      REST API for managing SysAid service records (incidents, requests,
      problems, changes), users, assets, and SLAs. Authentication uses
      Client Credentials to mint short-lived application access tokens
      (default 24h lifetime) via the /v1/application-keys endpoint.
    humanURL: https://developers.sysaid.com/docs/authentication-guide
    baseURL: https://your-account.sysaidit.com
    tags:
      - Service Records
      - Tickets
      - Assets
      - Users
      - Workflows
    properties:
      - type: Documentation
        url: https://documentation.sysaid.com/docs/rest-api-guide
      - type: Authentication Guide
        url: https://developers.sysaid.com/docs/authentication-guide

common:
  - type: Website
    url: https://www.sysaid.com
  - type: Documentation
    url: https://documentation.sysaid.com/
  - type: Pricing
    url: https://www.sysaid.com/pricing
  - type: Sign Up
    url: https://www.sysaid.com/free-trial
  - type: Community
    url: https://community.sysaid.com/
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com