slug: sysaid
provider: SysAid
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: ServiceRecords
  spec_file: sysaid-servicerecords-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.95
  evidence: POST /createservicerecord Create ticket; POST /resolveservicerecord Mark ticket resolved
  reason: Ticket lifecycle for incidents, requests, problems and changes is exactly IT Service Management.
- tag: Action Items
  spec_file: sysaid-action-items-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.85
  evidence: 'GET /getservicerecordactionitems  List action items; PUT /updateservicerecordactionitemstatus;
    doc: "Manage service records (incidents, requests, problems, changes)"'
  reason: Action items are sub-tasks attached to ITSM service records (incidents/requests/problems/changes)
    in a help-desk platform, which is squarely IT Service Management.
- tag: Activities
  spec_file: sysaid-activities-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.8
  evidence: POST /addservicerecordactivity Log time-tracked activity; POST /addservicerecordnote Add internal
    or public note
  reason: Operations log work activity and notes against ITSM service records (incidents/requests), i.e.
    ticket handling within IT Service Management.
- tag: Templates
  spec_file: sysaid-templates-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.72
  evidence: '"Get template by service record ID"; "REST API for SysAid ITSM. Manage service records (incidents,
    requests, problems, changes)"'
  reason: Templates here are service-record templates inside an ITSM help-desk platform, used to pre-fill
    incidents/requests/changes. That is squarely IT Service Management tooling, not document or content
    management. Confidence held below 0.8 because the tag itself is only a supporting metadata surface
    for the ticketing capability.
- tag: CIs
  spec_file: sysaid-cis-api-openapi.yml
  capability_id: BC-600.30
  capability_id_l1: BC-600
  capability_name: IT Service Management
  confidence: 0.7
  evidence: GET /getcis List CIs; POST /createcirelation Create CI relation
  reason: Configuration item and CI-relationship management (CMDB) is a core ITSM practice alongside incident/change
    in this platform.