openapi: 3.2.0
info:
  title: SysAid REST End Users API
  description: 'REST API for SysAid ITSM. Manage service records (incidents, requests, problems, changes), users (agents and end users), groups, companies, assets, configuration items (CIs), templates, attachments, webhooks (beta), and license manager records. Authentication uses Client Credentials to mint short-lived application access tokens. Source: https://developers.sysaid.com/'
  version: '1.0'
  contact:
    name: SysAid
    url: https://developers.sysaid.com/
servers:
- url: https://your-account.sysaidit.com
  description: SysAid tenant base URL (replace your-account)
security:
- BearerAuth: []
tags:
- name: End Users
paths:
  /getendusers:
    get:
      tags:
      - End Users
      summary: List end users (paginated)
      operationId: getEndUsers
      responses:
        '200':
          description: OK
  /createenduser:
    post:
      tags:
      - End Users
      summary: Create new end user
      operationId: createEndUser
      responses:
        '201':
          description: Created
  /getenduser:
    get:
      tags:
      - End Users
      summary: Retrieve end user by ID
      operationId: getEndUser
      responses:
        '200':
          description: OK
  /updateenduser:
    put:
      tags:
      - End Users
      summary: Update end user details
      operationId: updateEndUser
      responses:
        '200':
          description: OK
  /deleteenduser:
    delete:
      tags:
      - End Users
      summary: Remove end user permanently
      operationId: deleteEndUser
      responses:
        '204':
          description: Deleted
  /addendusertogroups:
    post:
      tags:
      - End Users
      summary: Add end user to groups
      operationId: addEndUserToGroups
      responses:
        '200':
          description: OK
  /removeenduserfromgroups:
    post:
      tags:
      - End Users
      summary: Remove end user from groups
      operationId: removeEndUserFromGroups
      responses:
        '200':
          description: OK
  /convertendusertoagent:
    post:
      tags:
      - End Users
      summary: Convert end user to agent
      operationId: convertEndUserToAgent
      responses:
        '200':
          description: OK
components:
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: 'OAuth 2.0 Client Credentials grant: exchange client_id and client_secret at /generateaccesstoken for a short-lived access token (default 24h), then pass as "Authorization: Bearer <token>".'