openapi: 3.1.0 info: title: SysAid REST ActionItems RelatedItems API description: 'REST API for SysAid ITSM. Manage service records (incidents, requests, problems, changes), users (agents and end users), groups, companies, assets, configuration items (CIs), templates, attachments, webhooks (beta), and license manager records. Authentication uses Client Credentials to mint short-lived application access tokens. Source: https://developers.sysaid.com/' version: '1.0' contact: name: SysAid url: https://developers.sysaid.com/ servers: - url: https://your-account.sysaidit.com description: SysAid tenant base URL (replace your-account) security: - BearerAuth: [] tags: - name: RelatedItems paths: /getservicerecordrelateditems: get: tags: - RelatedItems summary: List related items operationId: getServiceRecordRelatedItems responses: '200': description: OK /addkbarticletoservicerecord: post: tags: - RelatedItems summary: Link KB articles operationId: addKbArticleToServiceRecord responses: '200': description: OK /deleteservicerecordknowledgebaserelateditem: delete: tags: - RelatedItems summary: Unlink KB articles operationId: deleteServiceRecordKnowledgebaseRelatedItem responses: '204': description: Deleted components: securitySchemes: BearerAuth: type: http scheme: bearer description: 'OAuth 2.0 Client Credentials grant: exchange client_id and client_secret at /generateaccesstoken for a short-lived access token (default 24h), then pass as "Authorization: Bearer ".'