generated: '2026-07-21'
method: searched
source: https://docs.tabsplatform.com/docs/slas-and-uptime
description: >-
  Lifecycle and operational posture of the Tabs Platform API, captured from the
  published SLAs and Uptime page and the API reference. No public status page
  was found (status.tabs.com and status.tabsplatform.com do not resolve); no
  published deprecation policy or Sunset-header support was found, though the
  legacy usage-events endpoints coexist with the v1 Usage API Beta.
versioning:
  scheme: uri-path
  current: v3
  notes: >-
    External API paths are versioned /v3/...; the Usage API (Beta) is /v1/...
    on a separate host. Legacy usage event endpoints remain available while
    the Beta rolls out to approved merchants.
sla:
  url: https://docs.tabsplatform.com/docs/slas-and-uptime
  uptime_target: "99.9% per month (excluding scheduled maintenance and force majeure)"
  scheduled_maintenance: "Off-peak hours (e.g. 9 PM - 4 AM ET or weekends, not the 1st or last of the month)"
  change_notice: 30 days advance notice of SLA updates
  support_response_targets:
    - severity: Critical
      initial_response: 1 hour
    - severity: High
      initial_response: 4 hours
    - severity: Medium
      initial_response: 1 business day
    - severity: Low
      initial_response: 2 business days
  support_channels:
    - email: support@tabsplatform.com
    - slack: Real-time support available
status_page: null
deprecation:
  policy_url: null
  sunset_header: false
  notes: >-
    No published deprecation policy found. The docs label the pre-Beta usage
    endpoints "Usage Events (Legacy)" and steer new integrations to the v1
    Usage API Beta via account managers.
deprecated_operations: []