specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Tattle
providerId: tattle
created: '2026-06-03'
modified: '2026-06-03'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - Restaurant
  - Guest Feedback
  - Subscription
description: >-
  FOCUS-aligned FinOps for Tattle: a per-location, per-month SaaS subscription
  with volume discounts tiered by location count and custom enterprise pricing
  above 200 locations, plus an optional reputation management add-on.
sources:
  - https://get.tattleapp.com/pricing/
  - https://get.tattleapp.com/integrations/
  - https://www.finops.org/framework/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Tattle, Inc.
serviceCategory: Customer Experience / Guest Feedback (SaaS)
billingModel:
  pricingCategory: Tiered Subscription
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Purchase
    - Tax
    - Adjustment
    - Credit
focusColumns:
  ServiceName: Tattle Customer Experience Improvement Platform
  ServiceCategory: Customer Experience / Guest Feedback (SaaS)
  ProviderName: Tattle
  PublisherName: Tattle, Inc.
  InvoiceIssuerName: Tattle, Inc.
  BillingCurrency: USD
  ChargeCategory: Purchase
meters:
  - name: location_subscription
    unit: location-month
    aggregation: sum
    dimensions:
      - location
      - tier
  - name: reputation_management_addon
    unit: location-month
    aggregation: sum
    dimensions:
      - location
  - name: api_access
    unit: varies
    aggregation: count
    dimensions:
      - integration
principles:
  - name: Visibility
    description: >-
      Consumption is observed through the Tattle dashboard, where per-location
      activity, survey volume, analytics, and AI Coach action plans surface;
      there is no public usage/billing API, so cost visibility is dashboard- and
      invoice-driven.
  - name: Allocation
    description: >-
      Spend is naturally allocated by location, since billing is per location
      per month — multi-location operators can attribute cost directly to each
      unit and roll up by brand or region within multi-location management.
  - name: Optimization
    description: >-
      The primary cost lever is location count: the per-location rate steps down
      across volume tiers ($125 → $100 → $85 → $65) as units grow, with custom
      pricing above 200 locations. Operators optimize by consolidating under one
      account to reach lower tiers and by adding the reputation module only where
      needed.
  - name: Accountability
    description: >-
      Account owners and finance contacts manage the subscription tier and
      add-ons directly with Tattle's customer success team
      (customersuccess@gettattle.com); plan changes track location growth so
      spend stays aligned to the active footprint.