generated: '2026-07-25'
method: searched
source: https://github.com/telia-oss/ace-widgets
notes: >-
  Telia's richest openly documented developer surface is not an API at all - it
  is the ACE Knowledge Widgets component library, a set of embeddable
  client-side components for self-service and conversational customer support,
  documented publicly on GitHub and shipped as versioned npm packages. Two Telia
  design systems are also published openly. None of this requires a Telia
  commercial agreement to read, which makes it the opposite of the rest of the
  estate.
families:
- family: ACE Knowledge Widgets
  runtime_version: 5
  docs: https://github.com/telia-oss/ace-widgets
  legacy_docs: https://github.com/telia-oss/ace-knowledge-docs
  hosting:
  - cloud-hosted by ACE Knowledge (default)
  - self-hosted (boilerplate at https://github.com/telia-oss/ace-one-widget-self-hosting)
  loader_packages:
  - '@telia-ace/widget-core'
  - '@telia-ace/widget-ui'
  - '@telia-ace/widget-services'
  - '@telia-ace/widget-plugins'
  - '@telia-ace/widget-routing'
  - '@telia-ace/widget-forms'
  - '@telia-ace/widget-conversation'
  - '@telia-ace/widget-tracking'
  - '@telia-ace/widget-utilities'
  - '@telia-ace/widget-types-grid'
  core_apis:
  - name: Orchestration API
    docs: https://github.com/telia-oss/ace-widgets/blob/master/docs/orchestration.md
  - name: Component API
    docs: https://github.com/telia-oss/ace-widgets/blob/master/docs/component.md
  other_apis:
  - name: Conversation API
    package: '@telia-ace/widget-conversation'
  - name: Tracking API
    package: '@telia-ace/widget-tracking'
  - name: Service Client
    package: '@telia-ace/knowledge-serviceclient'
  - name: Storage API
    package: '@telia-ace/widget-services'
  configuration_schema: https://github.com/telia-oss/ace-widgets/blob/master/docs/configuration-schema.md
  components:
  - area
  - back-link
  - breadcrumbs
  - close-button
  - contact-link
  - contact-list
  - contact-method
  - context-properties
  - conversation
  - conversation-return-button
  - copyright
  - embedded-widget
  - generic-properties
  - guide
  - guide-category-browser
  - guide-category-dropdown
  - guide-category-list
  - guide-category-tree
  - guide-list
  - header
  - image-link
  - notification-list
  - notification-row
  - related-guide-list
  - related-tag-list
  - search
  - settings
  - tab-stop
  - tag-list
  - widget-header
  component_count: 30
  widget_types:
  - inline (view-based)
  - floating (view-based)
  - bot (conversational)
- family: ACE Web SDK
  docs: https://ace-showcase.com/marketplace/ace-web-api/
  description: Browser-side SDK that fronts the ACE Web API for chat, callback,
    queue status and opening hours on a customer's own website
  loader_packages:
  - '@telia-ace/websdk-chat-api'
  - '@telia-ace/websdk-auth-token'
  - '@telia-ace/websdk-overseer'
  - '@telia-ace/websdk-insights'
  - '@telia-ace/websdk-xd-storage'
  - '@telia-ace/websdk-id-container'
  - '@telia-ace/websdk-utilities'
  - '@telia-ace/web-api'
  plugins:
  - '@telia-ace/widget-chat-plugin'
  - '@telia-ace/widget-callback-plugin'
  - '@telia-ace/widget-email-plugin'
  - '@telia-ace/widget-phone-plugin'
- family: Telia Global Design System
  package: '@teliads/components'
  repository: https://github.com/telia-company/design-system
  license: MIT
  version: 22.1.1
  description: Global Design System component library.
- family: Teddy (Telia Norway design system)
  package: '@telia/teddy'
  repository: https://github.com/telia-company/teddy
  license: AGPL-3.0
  version: 0.7.76
  published: '2026-07-22'
  description: Teddy - Telia Norway's design system.
- family: Telia styleguide
  package: '@telia/styleguide'
  license: ISC
  version: 1.57.66
  description: React component library of the Atomic Design components in the Telia
    styleguide.
styling:
  css_fundamentals: https://github.com/telia-oss/ace-widgets/blob/master/docs/styling
  themes:
  - theme-simple-dark.css