slug: tenfold
provider: Tenfold
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: CRM Records
  spec_file: tenfold-crm-records-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.8
  evidence: POST /v2/crm/records  createCrmRecord  Create a new CRM record; DELETE /v2/crm/records/{recordId}/remove-number  Remove
    a phone number from a CRM record
  reason: Create/update/delete of customer CRM records and their phone numbers, plus last/active interaction
    lookup — maintenance of the customer record used for caller identification.
- tag: Calls
  spec_file: tenfold-calls-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.75
  evidence: POST /api/v1/calls/originate  originateCallV1  Initiate an outbound call (v1); POST /api/v1/calls/{callId}/startRecording  Enable
    call recording
  reason: Origination, recording control, hangup, call notes and transfer history for agent calls — contact-centre
    telephony operations (CTI), which BC-430.30 explicitly covers ('contact centre running, workforce
    management, telephony').