# Tenfold

> Tenfold (a LivePerson company) is a computer-telephony integration (CTI)
> platform — the "Customer Experience Cloud" — that connects phone systems and
> contact-center platforms with CRM and support systems. The REST API originates
> and queries calls, controls call recording, manages users and organizations,
> reads and writes CRM records, and returns call analytics, transcripts, and
> keyword extraction. Generated by the API Evangelist enrichment pipeline.

## APIs

- [Tenfold API v2](https://apidocs.tenfold.com/): REST API — base URL https://api.tenfold.com — OAuth 2.0 and JWT bearer authentication.

## Docs

- [API Reference](https://apidocs.tenfold.com/): Full endpoint reference (calls, users, organizations, CRM records, analytics, contact lists).
- [Product Documentation](https://docs.tenfold.com/): CRM and phone-system integration guides.
- [Salesforce Integration Guide](https://docs.tenfold.com/en/salesforce-integration-guide.html)
- [CRM Integrations](https://docs.tenfold.com/en/crm-integrations.html)

## Specs

- [OpenAPI (generated)](https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/openapi/tenfold-openapi.yml)
- [Authentication profile](https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/authentication/tenfold-authentication.yml)
- [Conventions](https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/conventions/tenfold-conventions.yml)
- [Webhooks](https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/asyncapi/tenfold-webhooks.yml)
- [Error codes](https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/errors/tenfold-problem-types.yml)
- [Data model](https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/data-model/tenfold-data-model.yml)

## Notes

- API v1 (/api/v1) is deprecated; use v2 (/v2).
- Real-time call events (queued, ringing, in-progress, finished) are delivered via webhook.
- Pagination: page (default 0) and pageSize (v2 max 500).
- No idempotency-key header or published rate-limit policy documented.