generated: '2026-08-30'
method: searched
source: https://status.trypencil.com/, https://trypencil.com/resources/release-notes, https://trypencil.com/legals/pencil-pro-terms-and-conditions
note: >-
  There is no group-level lifecycle surface. Pencil — the generative-AI platform
  The Brandtech Group acquired outright in June 2023 and runs as a wholly owned
  brand — is the only part of the group operating a status page, so the
  trypencil.com domain is expected here.
status_page:
  present: true
  url: https://status.trypencil.com/
  platform: Atlassian Statuspage
  page_id: zlkc0crhdnv5
  http_status: 200
  machine_readable: true
  endpoints:
  - url: https://status.trypencil.com/api/v2/status.json
    status: 200
    note: Overall indicator + description.
  - url: https://status.trypencil.com/api/v2/summary.json
    status: 200
    note: Components, incidents and scheduled maintenance.
  - url: https://status.trypencil.com/api/v2/components.json
  - url: https://status.trypencil.com/api/v2/incidents.json
  provenance: >-
    The status API is Atlassian's standard Statuspage v2 contract, served on a
    host The Brandtech Group controls. It is not a contract the group authored,
    so it is recorded here rather than registered as one of the group's APIs.
  components_observed:
  - pro.trypencil.com
  - cn.trypencil.com
  - app.trypencil.com
  - Google Cloud Platform (Console, Networking, Compute Engine, GKE, Cloud Storage, Cloud SQL, Spanner, BigQuery, Bigtable, Pub/Sub)
  - Cloudflare R2
  - Chargebee API (EU)
  observed_at: '2026-08-30'
  observed_state: All Systems Operational (indicator none, 0 open incidents)
versioning:
  policy_published: false
  scheme: null
  note: No API exists to version; no product version numbers are published.
deprecation:
  policy_published: false
  sunset_header: unknown
  deprecation_header: unknown
  note: >-
    No deprecation policy, Sunset/Deprecation header commitment (RFC 8594) or
    end-of-life schedule is published anywhere in the group.
sla:
  published: false
  note: >-
    No public uptime SLA. The Pencil Pro terms and conditions
    (https://trypencil.com/legals/pencil-pro-terms-and-conditions) govern the
    enterprise relationship; any service-level commitment is contractual and not
    published anonymously.
support:
  channels:
  - type: help-center
    url: https://help.trypencil.com/en/
  - type: chat
    note: Chat support included on Core and Growth; direct product-team access on Growth.
  - type: dedicated-csm
    note: Pro plan only.
  - type: contact-form
    url: https://trypencil.com/contact
deprecated_operations: []
evidence:
- url: https://status.trypencil.com/api/v2/status.json
  status: 200
- url: https://status.trypencil.com/api/v2/summary.json
  status: 200
- url: https://status.thebrandtechgroup.com/
  status: '<no response>'
- url: https://trypencil.com/legals/pencil-pro-terms-and-conditions
  status: 200