specification: API Commons FinOps
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/FinOps
provider: Thoughtly
providerId: thoughtly
created: '2026-05-24'
modified: '2026-05-24'
reconciled: false
tags:
  - FinOps
  - FOCUS
  - Voice AI
  - Usage-Based Pricing
description: |
  FinOps alignment for Thoughtly billing. Usage is metered in Thoughtly credits
  with per-minute voice, per-step automation, per-message SMS, and per-month
  phone number components. Standard paid plans use a USD subscription plus
  metered overage; AppSumo plans use pure credit accounting.
sources:
  - https://docs.thoughtly.com/platform/billing
  - https://docs.thoughtly.com/platform/settings/usage
billingModel:
  type: subscription + usage-based + credits
  currency: USD
  meteringFrequency: per-event
  invoiceCadence: monthly
focus:
  ServiceName: Thoughtly Voice and Chat Agents
  ServiceCategory: AI Services
  ProviderName: Thoughtly
  PublisherName: Thoughtly
  InvoiceIssuerName: Thoughtly, Inc.
  BillingCurrency: USD
costDimensions:
  - name: voice_minutes
    description: Per-minute voice agent usage (inbound and outbound calls).
    unit: minute
    pricing: usd-per-minute (paid plans) or credits-per-minute (AppSumo)
  - name: sms_messages
    description: SMS messages sent or received via Thoughtly.
    unit: message
    pricing: credits-per-message
  - name: chat_messages
    description: Test chat / Vibes / chat agent messages.
    unit: message
    pricing: credits-per-message
  - name: phone_numbers
    description: Monthly phone number rental.
    unit: number-month
    pricing: 500 credits/number/month
  - name: automation_steps
    description: Each automation step run.
    unit: step
    pricing: 1 credit/step
  - name: carrier_fees
    description: Pass-through telephony carrier fees.
    unit: usd
    pricing: 200 credits per $1
allocation:
  perWorkspace: true
  perAgent: true
  perPhoneNumber: true
reporting:
  surfaces:
    - Settings → Usage & Credits
    - Settings → Subscription
    - Analytics dashboard
  exports:
    - CSV usage exports (UI)
optimizations:
  - Tune agent conversation length to reduce per-minute voice spend.
  - Prefer SMS or email follow-up steps when voice is not required.
  - Use Audiences and time-of-day routing to throttle outbound spend.
  - Move heavy bulk campaigns to Enterprise plan for negotiated per-minute rates.