vocabulary: Thoughtly
provider: Thoughtly
providerId: thoughtly
specificationVersion: '0.1'
description: Operational and capability vocabulary for the Thoughtly AI voice and chat agent platform.
created: '2026-05-24'
modified: '2026-05-24'
tags:
  - Voice AI
  - Chat AI
  - Conversational AI
  - Agents
  - CRM
  - Outbound Calling
  - Inbound Calling
  - SMS
  - WhatsApp
  - Email
  - Webhooks
  - Automations
concepts:
  - id: agent
    label: Agent
    aliases:
      - Interview
    description: An AI voice or chat workflow defined in the Thoughtly agent builder. In the API and URLs an Agent is still referred to as an `interview` for historical reasons.
  - id: contact
    label: Contact
    description: A person an Agent can call, text, or email. Identified by a phone number plus optional name, email, tags, and custom attributes.
  - id: call
    label: Call
    aliases:
      - Response
    description: A single conversation produced by an Agent — inbound or outbound — with a transcript, outcome, recording, and metadata.
  - id: voice
    label: Voice
    description: The TTS voice an Agent uses. Voices can be selected from the Thoughtly library, cloned, or supplied via BYOK.
  - id: phone-number
    label: Phone Number
    description: A telephony number purchased through Thoughtly (or brought via BYOC) and assigned to an Agent for inbound or outbound calling.
  - id: automation
    label: Automation
    description: A no-code workflow triggered by an event (webhook, call completion, schedule, etc.) that chains together steps such as Agent calls, HTTP requests, and CRM updates.
  - id: genius
    label: Genius
    description: The knowledge base feature that grounds Agent responses in customer-supplied documents and data sources.
  - id: webhook
    label: Webhook
    description: An HTTP callback Thoughtly POSTs to a subscriber URL when an event such as NEW_RESPONSE or PHONE_TRANSFER fires.
  - id: audience
    label: Audience
    description: A segmented group of Contacts used for bulk calls, automations, and routing.
services:
  - id: voice-agents
    label: Voice Agents
  - id: chat-agents
    label: Chat Agents
  - id: omnichannel
    label: Omnichannel Follow-up
  - id: bulk-calling
    label: Bulk Calling
  - id: branded-calling
    label: Branded Calling
  - id: voice-cloning
    label: Voice Cloning
  - id: byoc
    label: Bring Your Own Carrier
  - id: byok
    label: Bring Your Own Key
tools:
  - id: agent-builder
    label: Agent Builder
  - id: vibes
    label: Vibes AI Assistant
  - id: analytics-dashboard
    label: Analytics Dashboard
  - id: audit-log
    label: Audit Log
standards:
  - id: openapi
    label: OpenAPI 3.0
  - id: json-schema
    label: JSON Schema
  - id: json-ld
    label: JSON-LD
  - id: e164
    label: E.164
  - id: webhooks
    label: HTTP Webhooks