specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: TicketSpice
providerId: ticketspice
created: '2026-07-05'
modified: '2026-07-05'
reconciled: false
tags:
- Event Ticketing
- Ticketing
- Payments
- Webconnex
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of TicketSpice spend. TicketSpice is a Webconnex product with a
  usage-based, per-ticket cost model rather than a subscription: a flat fee per
  ticket sold (0.99 USD for paid tickets 5 USD or more, 0.49 USD for paid tickets
  under 5 USD or box-office card sales, free for cash box-office sales, 0.99 USD
  for free-event tickets) plus card processing (2.9 percent plus 0.30 USD via
  Webconnex Payments, or a 1 percent platform fee plus the processor's fees for a
  custom processor). Fees are netted out of organizer payouts by default or passed
  to buyers. The Webconnex REST API used to integrate TicketSpice has no separate
  metered fee beyond account rate limits; the cost driver is ticket volume and
  processing, not API calls.
notes: >-
  Per-unit rates are grounded in the TicketSpice pricing and fees documentation as
  of the review date; verify before use. Premium features (SMS, drip campaigns,
  etc.) add separate per-unit and monthly costs billed to a card on file and
  invoiced every 30 days.
sources:
- https://www.ticketspice.com/pricing
- https://help.ticketspice.com/en/articles/8757593-ticketspice-pricing-and-fees
- https://docs.webconnex.io/api/v2/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Webconnex
serviceCategory: Event Ticketing and Registration
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Per Transaction
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
focusColumns:
  ServiceName: TicketSpice
  ServiceCategory: Event Ticketing and Registration
  ProviderName: TicketSpice
  PublisherName: Webconnex
  InvoiceIssuerName: Webconnex
  BillingCurrency: USD
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: tickets_sold
  description: Tickets sold, billed at the applicable flat per-ticket fee and deducted from payouts.
  unit: tickets
  aggregation: sum
  dimensions:
  - account
  - form
- name: card_processing
  description: Card processing on ticket transactions (percentage plus fixed fee, or custom-processor platform fee).
  unit: transactions
  aggregation: sum
  dimensions:
  - account
  - form
- name: premium_features
  description: Optional premium features such as SMS and drip campaigns, billed per unit plus monthly subscription.
  unit: units
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: Track ticket volume and processing fees per form/event; reconcile against weekly payouts and the 30-day premium-feature invoice.
- name: Allocation
  description: Map costs to events by naming forms per event/campaign so per-ticket and processing fees attribute cleanly.
- name: Optimization
  description: Choose whether to absorb or pass fees to buyers; use the box office card reader for the reduced 0.49 USD per-ticket rate; evaluate Webconnex Payments versus a custom processor.
- name: Accountability
  description: Assign an owner per event to review per-ticket and processing costs against ticket revenue and target margins.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com