generated: '2026-07-15' method: generated source: openapi/tidio-openapi-openapi.yml description: Recommended x-agentic-access execution contracts, classified heuristically from the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind audience per deployment. See research/curity/agentic-governance/. summary: operations: 26 by_action_class: connected: 11 acting: 15 by_consequence: read: 11 write: 15 human_in_the_loop_required: 0 operations: - path: /contacts method: get operationId: getContacts x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contacts method: post operationId: createContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/batch method: post operationId: createContactsBatch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/batch method: patch operationId: updateContactsBatch x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/{contactId} method: get operationId: getContact x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contacts/{contactId} method: patch operationId: updateContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/{contactId} method: delete operationId: deleteContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /contacts/{contactId}/messages method: get operationId: getContactMessages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contacts/{contactId}/viewed-pages method: get operationId: getContactViewedPages x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /contact-properties method: get operationId: getContactProperties x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tickets method: get operationId: getTickets x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tickets/as-contact method: post operationId: createTicketAsContact x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tickets/{ticketId} method: get operationId: getTicket x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /tickets/{ticketId} method: patch operationId: updateTicket x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tickets/{ticketId} method: delete operationId: deleteTicket x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /tickets/{ticketId}/reply method: post operationId: replyToTicket x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /operators method: get operationId: getOperators x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /departments method: get operationId: getDepartments x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /project method: get operationId: getProject x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /lyro/data-sources method: get operationId: getLyroDataSources x-agentic-access: action-class: connected consequence: read subject: optional token: max-ttl: 3600 audit: none - path: /lyro/data-sources/qa method: post operationId: createLyroQaDataSource x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /lyro/data-sources/website method: put operationId: upsertLyroWebsiteDataSource x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /lyro/data-sources/website/scrape method: post operationId: scrapeWebsiteLyroDataSource x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /lyro/tickets method: post operationId: askLyroToAnswerTicket x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /products/batch method: put operationId: upsertProducts x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required - path: /products/{productId} method: delete operationId: deleteProduct x-agentic-access: action-class: acting consequence: write subject: required audience: null token: max-ttl: 900 escalation: human-in-the-loop: conditional triggers: - abnormal - high-value audit: required