aid: tidio
name: Tidio
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/tidio/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-06-12
specificationVersion: "0.19"
description: >
  Tidio is a customer service platform used by over 300,000 businesses that
  combines live chat, AI-powered chatbots (Lyro AI), and email ticketing into a
  unified support workspace. The platform exposes a REST OpenAPI for managing
  contacts, conversations, and tickets, a Webhooks system for real-time event
  notifications, and a JavaScript Widget SDK for front-end customization. API
  access uses paired client-id and client-secret headers and is gated by plan
  tier, with full OpenAPI access available on Plus and Premium plans. Rate
  limits range from 10 requests per minute on entry plans to 120 requests per
  minute on Premium. Tidio also offers an AI automation product called Flows
  for proactive visitor engagement via a no-code builder.
tags:
  - live chat
  - chatbot
  - customer service
  - AI
  - help desk
  - ticketing
  - conversations
  - contacts
  - webhooks
  - widget

apis:
  - name: Tidio OpenAPI (REST)
    description: >
      REST API for managing contacts, conversations, tickets, and operators.
      Requires Plus or Premium plan for full access; Lyro AI plan grants access
      to product-specific endpoints. Authentication uses X-Tidio-Openapi-Client-Id
      and X-Tidio-Openapi-Client-Secret headers.
    image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    humanURL: https://developers.tidio.com/docs/openapi-enable
    baseURL: https://api.tidio.co
    tags:
      - REST
      - contacts
      - conversations
      - tickets
    properties:
      - type: Documentation
        url: https://developers.tidio.com/docs/openapi-enable
      - type: RateLimits
        url: https://developers.tidio.com/docs/openapi-rate-limiting
      - type: OpenAPI
        url: openapi/tidio-openapi-openapi.yml

  - name: Tidio Webhooks
    description: >
      Real-time event notifications delivered via HTTP POST to a configured
      endpoint. Webhooks are available exclusively on Plus and Premium plans and
      are configured via the Developer panel. Supports signature verification
      and event filtering.
    image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    humanURL: https://developers.tidio.com/docs/webhooks-introduction
    baseURL: https://api.tidio.co
    tags:
      - webhooks
      - real-time
      - events
    properties:
      - type: Documentation
        url: https://developers.tidio.com/docs/webhooks-introduction
      - type: WebhookStructure
        url: https://developers.tidio.com/docs/webhooks-structure

  - name: Tidio Widget SDK
    description: >
      JavaScript SDK for embedding and customizing the Tidio chat widget on
      websites. Supports user tracking, custom bot triggers, and behavioral
      customization. Available to all plan tiers.
    image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
    humanURL: https://developers.tidio.com/docs/widget-introduction
    baseURL: https://code.tidio.co
    tags:
      - widget
      - JavaScript
      - SDK
      - frontend
    properties:
      - type: Documentation
        url: https://developers.tidio.com/docs/widget-introduction

common:
  - type: Website
    url: https://www.tidio.com/
  - type: Documentation
    url: https://developers.tidio.com/
  - type: Blog
    url: https://www.tidio.com/blog/
  - type: Pricing
    url: https://www.tidio.com/pricing/
  - type: StatusPage
    url: https://status.tidio.com/
  - type: LinkedIn
    url: https://www.linkedin.com/company/tidio-ltd
  - type: X
    url: https://twitter.com/tidiochat
  - type: Plans
    url: plans/tidio-plans-pricing.yml
  - type: RateLimits
    url: rate-limits/tidio-rate-limits.yml
  - type: FinOps
    url: finops/tidio-finops.yml
  - type: Vocabulary
    url: vocabulary/tidio-vocabulary.yml
  - type: JSONLDContext
    url: json-ld/tidio-context.jsonld
  - type: BlogRSS
    url: https://www.tidio.com/feed/
  - type: Blogs
    url: blogs/blogs.json

maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com