slug: tidio
provider: Tidio
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Tickets
  spec_file: tidio-tickets-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.85
  evidence: GET /tickets; "Create ticket (as Contact)"; "Reply to a ticket"; schemas TicketWithMessages,
    TicketReply
  reason: Lifecycle of customer support tickets including creation by the contact, updates and replies
    — inbound customer inquiry capture, routing and resolution in a customer service platform.
- tag: Lyro
  spec_file: tidio-lyro-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.78
  evidence: '"Create Lyro QA data source", "Add website as Lyro data source (scraping)", "Ask Lyro to
    answer ticket"'
  reason: Manages the knowledge/data sources powering the Lyro AI chatbot and has it auto-answer support
    tickets — squarely chatbot and knowledge-base self-service for customer support.