{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/tidio/main/json-schema/tidio-ticket.json",
  "title": "Tidio Ticket",
  "description": "A support ticket representing a complex conversation between operators and customers.",
  "type": "object",
  "properties": {
    "id": {
      "type": "integer",
      "description": "Unique ticket identifier."
    },
    "link": {
      "type": "string",
      "format": "uri",
      "description": "Direct URL to view the ticket in the Tidio panel."
    },
    "subject": {
      "type": "string",
      "description": "Ticket title / subject."
    },
    "contact_id": {
      "type": "string",
      "format": "uuid",
      "description": "UUID of the associated contact."
    },
    "contact_email": {
      "type": ["string", "null"],
      "format": "email",
      "description": "Email address used for ticket correspondence."
    },
    "priority": {
      "type": "string",
      "enum": ["low", "normal", "urgent"]
    },
    "status": {
      "type": "string",
      "enum": ["open", "pending", "solved"]
    },
    "assigned_operator_id": {
      "type": ["string", "null"],
      "format": "uuid"
    },
    "assigned_department_id": {
      "type": "string",
      "format": "uuid"
    },
    "custom_channel_id": {
      "type": ["string", "null"],
      "description": "Identifier of an associated custom channel."
    },
    "messages": {
      "type": "array",
      "description": "Messages array (present only in ticket detail endpoint).",
      "items": {
        "type": "object",
        "properties": {
          "message_id": {
            "type": "string",
            "description": "ULID format identifier."
          },
          "created_at": {
            "type": "string",
            "format": "date-time"
          },
          "author_type": {
            "type": "string",
            "enum": ["operator", "contact"]
          },
          "author_id": {
            "type": "string",
            "format": "uuid"
          },
          "message_type": {
            "type": "string",
            "enum": ["internal", "public"]
          },
          "attachments": {
            "type": "array",
            "items": {
              "type": "string",
              "format": "uri"
            }
          }
        }
      }
    }
  },
  "required": ["id", "subject", "contact_id", "priority", "status"]
}