openapi: 3.0.3
info:
  title: Tidio OpenAPI (REST) Contacts Products API
  description: 'REST API for managing contacts, conversations, tickets, operators, and Lyro AI data sources. Requires Plus or Premium plan for full access; Lyro AI plan grants access to Lyro-specific endpoints. Authentication uses paired X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret headers. Rate limits range from 10 requests per minute (entry plans) to 120 requests per minute (Premium).

    '
  version: '1'
  contact:
    name: Tidio Developer Support
    url: https://developers.tidio.com/support
  termsOfService: https://www.tidio.com/terms/
  license:
    name: Proprietary
    url: https://www.tidio.com/terms/
servers:
- url: https://api.tidio.co
  description: Tidio REST API
security:
- clientId: []
  clientSecret: []
tags:
- name: Products
  description: Product catalog for Lyro AI recommendations
paths:
  /products/batch:
    put:
      operationId: upsertProducts
      tags:
      - Products
      summary: Upsert products
      description: 'Upload or update up to 100 products for Lyro AI recommendations using batch processing. Products are processed all-or-nothing. Processing is asynchronous.

        '
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
              - products
              properties:
                products:
                  type: array
                  minItems: 1
                  maxItems: 100
                  items:
                    $ref: '#/components/schemas/ProductUpsert'
      responses:
        '204':
          description: Products accepted for processing
        '400':
          description: Bad request
        '409':
          description: Products import already initialized from e-commerce platform
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '422':
          description: Validation error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
  /products/{productId}:
    delete:
      operationId: deleteProduct
      tags:
      - Products
      summary: Delete product
      description: 'Permanently removes a product from Lyro AI recommendations. Deletion is irreversible and processed asynchronously.

        '
      parameters:
      - name: productId
        in: path
        required: true
        schema:
          type: integer
      responses:
        '204':
          description: Product deletion accepted
        '404':
          description: Product not found
components:
  schemas:
    ProductUpsert:
      type: object
      required:
      - id
      - url
      - title
      - description
      - default_currency
      - status
      - updated_at
      properties:
        id:
          type: integer
        url:
          type: string
          maxLength: 512
          format: uri
        image_url:
          type: string
          maxLength: 512
          format: uri
        title:
          type: string
          maxLength: 512
        description:
          type: string
        vendor:
          type: string
          maxLength: 255
        product_type:
          type: string
          maxLength: 255
        sku:
          type: string
          maxLength: 255
        barcode:
          type: string
          maxLength: 255
        default_currency:
          type: string
        status:
          type: string
          enum:
          - visible
          - hidden
        price:
          type: number
          nullable: true
        features:
          type: object
          additionalProperties:
            type: string
            maxLength: 255
        updated_at:
          type: string
          format: date-time
          description: ISO 8601 timestamp (e.g., 2023-06-01T10:00:00+00:00).
    ErrorItem:
      type: object
      properties:
        code:
          type: string
        message:
          type: string
    ErrorResponse:
      type: object
      properties:
        errors:
          type: array
          items:
            $ref: '#/components/schemas/ErrorItem'
  securitySchemes:
    clientId:
      type: apiKey
      in: header
      name: X-Tidio-Openapi-Client-Id
    clientSecret:
      type: apiKey
      in: header
      name: X-Tidio-Openapi-Client-Secret