spec: API Commons Plans 0.1
provider: Tidio
providerId: tidio
created: 2026-06-12
modified: 2026-06-12
reconciled: true
type: freemium

plans:
  - name: Free
    description: Entry-level plan for small teams to evaluate Tidio live chat.
    type: free
    pricing:
      amount: 0
      currency: USD
      period: month
    quotas:
      - name: Billable Conversations
        description: Number of conversations handled per month
        quota: 50
        metered: false
      - name: Seats
        description: Number of agent seats included
        quota: 10
        metered: false
      - name: Lyro AI Conversations
        description: AI chatbot conversations per month
        quota: 0
        metered: false
    features:
      - name: Live Chat
        included: true
      - name: Ticketing
        included: false
      - name: OpenAPI Access
        included: false
      - name: Webhooks
        included: false
      - name: Flows
        included: false

  - name: Starter
    description: For small businesses needing more conversations and basic automation.
    type: paid
    pricing:
      amount: 29
      currency: USD
      period: month
      note: billed monthly; $24.17/mo when billed annually ($290/yr)
    quotas:
      - name: Billable Conversations
        description: Number of conversations handled per month
        quota: 100
        metered: false
      - name: Seats
        description: Number of agent seats included
        quota: 10
        metered: false
      - name: Lyro AI Conversations (one-off)
        description: Complimentary Lyro AI conversations included at signup
        quota: 50
        metered: false
      - name: Flows Visitors Reached
        description: Visitors reached by proactive Flows automations per month
        quota: 100
        metered: false
    features:
      - name: Live Chat
        included: true
      - name: Ticketing
        included: true
      - name: OpenAPI Access
        included: false
      - name: Webhooks
        included: false

  - name: Growth
    description: For growing teams needing higher conversation volumes and analytics.
    type: paid
    pricing:
      amount: 59
      currency: USD
      period: month
      note: starts at $49.17/mo billed annually ($590/yr); scales with conversation volume up to $349/mo
    quotas:
      - name: Billable Conversations
        description: Number of conversations handled per month (scales to 2,000)
        quota: 250
        metered: true
      - name: Seats
        description: Number of agent seats included
        quota: 10
        metered: false
    features:
      - name: Live Chat
        included: true
      - name: Ticketing
        included: true
      - name: Advanced Analytics
        included: true
      - name: Automatic Chat Assignment
        included: true
      - name: Macros
        included: true
      - name: OpenAPI Access
        included: false
      - name: Webhooks
        included: false

  - name: Plus
    description: For mid-market teams requiring full API access, webhooks, and dedicated support.
    type: paid
    pricing:
      amount: 749
      currency: USD
      period: month
      note: custom conversation limits; contact sales for exact seat pricing
    quotas:
      - name: Billable Conversations
        description: Custom conversation limit negotiated at contract
        quota: -1
        metered: true
      - name: API Rate Limit
        description: Requests per minute per project
        quota: 60
        metered: false
    features:
      - name: Live Chat
        included: true
      - name: Ticketing
        included: true
      - name: OpenAPI Access
        included: true
      - name: Webhooks
        included: true
      - name: Departments
        included: true
      - name: Multiproject Support
        included: true
      - name: Dedicated Success Manager
        included: true
      - name: Live Chat Support
        included: true

  - name: Premium
    description: Enterprise plan with managed AI, SSO, compliance, and highest rate limits.
    type: enterprise
    pricing:
      amount: 2999
      currency: USD
      period: month
      note: custom pricing; starting point from $2,999/mo; contact sales
    quotas:
      - name: Lyro AI Conversations
        description: Managed AI conversations with guaranteed resolution rate
        quota: 3000
        metered: true
      - name: API Rate Limit
        description: Requests per minute per project
        quota: 120
        metered: false
    features:
      - name: Live Chat
        included: true
      - name: Ticketing
        included: true
      - name: OpenAPI Access
        included: true
      - name: Webhooks
        included: true
      - name: Lyro AI Managed Service
        included: true
      - name: Pay-per-Resolution Billing
        included: true
      - name: SSO
        included: true
      - name: Compliance
        included: true
      - name: Slack Support
        included: true

addons:
  - name: Lyro AI Agent
    description: AI chatbot add-on sold by conversation quota, available standalone or bundled.
    type: metered
    pricing:
      amount: 39
      currency: USD
      period: month
      note: starts at $32.50/mo billed annually for 50 conversations; scales with quota
    quotas:
      - name: Lyro AI Conversations
        quota: 50
        metered: true

  - name: Flows
    description: Proactive automation tool sold by visitors reached quota.
    type: metered
    pricing:
      amount: 29
      currency: USD
      period: month
      note: starts at $24.17/mo billed annually for 2,000 visitors reached
    quotas:
      - name: Flows Visitors Reached
        quota: 2000
        metered: true