specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Tito
providerId: tito
created: '2026-07-12'
modified: '2026-07-12'
reconciled: false
tags:
- Event Ticketing
- Ticketing
- Registration
- Events
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Tito spend. Tito's cost model is a per-ticket fee on paid
  events rather than a subscription: 3% per ticket on the standard rate (2.5%
  for approved charity, non-profit, and community organizations), with the
  per-ticket fee capped at 25 EUR per ticket. Free events incur no Tito fee, and
  there is no setup fee, monthly subscription, or premium-feature surcharge.
  Payment-processing fees (for example Stripe at roughly 2.9% + 30 cents in the
  US or 1.4% + 0.25 EUR in Europe) are charged separately by the payment
  gateway, not by Tito, and should be tracked as a distinct line item. The Admin
  API adds no incremental cost - spend scales with paid tickets sold, so cost is
  effectively a variable, revenue-linked cost of sales.
notes: >-
  Per-unit rates reflect Tito's public pricing page at the review date and are
  not reconciled against an invoice. Verify the per-ticket percentage, the
  charity rate, and the 25 EUR cap on https://ti.to/pricing, and confirm your
  payment processor's rates separately.
sources:
- https://ti.to/pricing
- https://ti.to
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Tito
serviceCategory: Event Ticketing and Registration
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Per Transaction
  billingCurrency: EUR
  chargeCategories:
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Tito
  ServiceCategory: Event Ticketing and Registration
  ProviderName: Tito
  PublisherName: Tito
  InvoiceIssuerName: Team Tito Limited
  BillingCurrency: EUR
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: paid_ticket_fee
  description: Per-ticket fee on paid tickets (3% standard, 2.5% charity/non-profit), capped at 25 EUR per ticket.
  unit: tickets
  aggregation: sum
  dimensions:
  - account
  - event
  - release
- name: refunded_tickets
  description: Tickets refunded; relevant to reconciling net Tito fees against gross ticket sales.
  unit: tickets
  aggregation: sum
  dimensions:
  - account
  - event
- name: payment_processing_fee
  description: Gateway processing fee (e.g. Stripe), charged separately by the processor, not by Tito.
  unit: currency
  aggregation: sum
  dimensions:
  - account
  - event
  - processor
principles:
- name: Visibility
  description: Track per-ticket Tito fees per event and release, and separately track payment-processor fees so total cost of ticketing is visible.
- name: Allocation
  description: Map ticket fees to the specific event, account, and release so cost is allocated to the program or business unit running the event.
- name: Optimization
  description: For high-priced tickets, model the 25 EUR per-ticket cap; apply for the charity/non-profit rate if eligible; run genuinely free events at no Tito cost.
- name: Accountability
  description: Assign an owner per event to reconcile Tito fees plus processor fees against gross ticket revenue each cycle.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com