specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
provider: Toast
providerId: toast
publisherName: Toast, Inc.
serviceCategory: Restaurant POS & Payments
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-05'
reconciled: false
tags:
  - Food Service
  - Point of Sale
  - Restaurants
  - Hospitality
  - FinOps
  - FOCUS
description: 'FinOps shape for Toast: a hybrid POS subscription + payment processing take-rate + hardware
  purchase model, with API access bundled into the partner relationship. Specific dollar amounts and meter
  rates are sales-led and not exposed publicly, so this artifact captures the structure rather than reconciled
  rates.'
sources:
  - https://pos.toasttab.com/
notes: Public pricing pages returned 403 to WebFetch; rates and per-meter prices are not reconcilable
  without a Toast quote. Meters described here are structural (what Toast bills on), not priced.
billingModel:
  pricingCategory: Subscription + Take Rate + Hardware
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Usage
    - Purchase
    - Tax
    - Adjustment
    - Refund
focusColumns:
  ServiceName: Toast
  ServiceCategory: Restaurant POS & Payments
  ProviderName: Toast
  PublisherName: Toast, Inc.
  InvoiceIssuerName: Toast, Inc.
  BillingCurrency: USD
meters:
  - name: pos_software_subscription
    description: Per-restaurant Toast POS software subscription billed monthly.
    unit: location-month
    aggregation: sum
    dimensions:
      - location
      - package
  - name: card_transactions
    description: Card-present and card-not-present transactions processed through Toast Payments. Take
      rate is configured per merchant.
    unit: transaction
    aggregation: sum
    dimensions:
      - location
      - card_present
      - card_brand
  - name: hardware_purchase
    description: One-time purchase of POS hardware (terminals, KDS, handhelds, peripherals).
    unit: device
    aggregation: count
    dimensions:
      - device_type
      - location
principles:
  - name: Visibility
    description: Pull the Toast invoice and Sales Summary reports per location; reconcile software fees,
      processing fees, and hardware lines separately because they have different optimization levers.
  - name: Allocation
    description: Allocate fees to the operating restaurant location; multi-location operators can roll
      up by brand or region using Toast's multi-location reporting.
  - name: Optimization
    description: Negotiate processing rates at scale, right-size hardware fleets per location, and audit
      software add-ons (online ordering, marketing) against active usage at each renewal.
  - name: Accountability
    description: GM or operations director per location owns the Toast bill; corporate finance owns the
      processing-rate negotiation for multi-location operators.
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com