vocabulary:
  name: Towers Watson / WTW
  description: >-
    Vocabulary for Willis Towers Watson (WTW) professional services APIs
    covering human capital management, benefits administration, risk consulting,
    and actuarial services.
  version: 1.0.0
  created: '2026-05-03'
  modified: '2026-05-03'

terms:
  - term: Total Rewards
    definition: >-
      The complete package of compensation and benefits offered to employees,
      including base salary, bonuses, equity, health benefits, retirement
      contributions, and other perquisites. WTW's HR Portal communicates
      total rewards to employees through personalized statements.
    domain: Human Capital
    tags:
      - HR
      - Compensation
      - Benefits

  - term: Benefits Administration
    definition: >-
      The management of employee benefit programs including enrollment, eligibility
      tracking, carrier management, and compliance reporting for health, dental,
      vision, life, disability, and retirement benefits.
    domain: Human Resources
    tags:
      - Benefits
      - HR

  - term: HR Portal
    definition: >-
      WTW's digital platform that delivers a personalized employee experience for
      total rewards communication, benefits enrollment, HR content, and service
      case management.
    domain: HR Technology
    tags:
      - HR Technology
      - Employee Experience

  - term: Employee Engagement
    definition: >-
      The degree to which employees feel connected to their work and organization,
      measured and influenced through targeted communications, benefits design,
      and recognition programs managed through WTW's platforms.
    domain: Human Capital
    tags:
      - HR
      - Employee Experience

  - term: Actuarial Services
    definition: >-
      Mathematical and statistical analysis of financial risk, primarily used in
      insurance pricing, pension valuation, and employee benefit plan design.
      A core service of Towers Watson's legacy consulting practice.
    domain: Risk Management
    tags:
      - Actuarial
      - Risk Management

  - term: Risk Broking
    definition: >-
      The placement and management of insurance policies on behalf of corporate
      clients, a core service of Willis Group that was combined with Towers Watson's
      consulting expertise to form WTW.
    domain: Insurance
    tags:
      - Insurance
      - Risk Management

  - term: Case Management
    definition: >-
      The tracking and resolution of HR service requests and employee inquiries
      through the WTW HR Portal, enabling HR teams to manage employee questions
      about benefits, payroll, and policies.
    domain: HR Operations
    tags:
      - HR Operations
      - Employee Experience

  - term: Coverage Level
    definition: >-
      The scope of insurance coverage under an employee benefits plan, typically
      expressed as Employee Only, Employee + Spouse, Employee + Children, or Family.
    domain: Benefits
    tags:
      - Benefits
      - Health Insurance

  - term: Open Enrollment
    definition: >-
      The annual period during which employees can change their benefits elections
      for the coming plan year. Managed through WTW Benefits Administration platforms.
    domain: Benefits
    tags:
      - Benefits
      - HR

  - term: Human Capital and Benefits
    definition: >-
      One of WTW's four business segments providing HR technology, benefits
      consulting, talent management, and employee rewards strategy services.
    domain: WTW Business
    tags:
      - WTW
      - Human Capital

  - term: Willis Towers Watson
    definition: >-
      Global professional services firm formed in 2016 by the merger of Willis Group
      (insurance brokerage) and Towers Watson (HR consulting). Now operating as WTW.
    domain: Corporate History
    tags:
      - Corporate

categories:
  - name: Human Capital
    description: Workforce and compensation management concepts
    terms:
      - Total Rewards
      - Employee Engagement
      - Human Capital and Benefits
  - name: Benefits Administration
    description: Employee benefits program management
    terms:
      - Benefits Administration
      - Coverage Level
      - Open Enrollment
  - name: HR Technology
    description: Digital HR platform concepts
    terms:
      - HR Portal
      - Case Management
  - name: Risk and Insurance
    description: Risk consulting and insurance brokerage concepts
    terms:
      - Actuarial Services
      - Risk Broking
  - name: Corporate
    description: Company history and branding
    terms:
      - Willis Towers Watson