generated: '2026-07-28'
method: searched
source: >-
  https://tps.thetrainline.com/our-products/global-api/, https://tps.thetrainline.com/partner-support/,
  https://www.thetrainline.com/terms/security, https://www.trainlinegroup.com/
note: >-
  Recorded as honest negatives where nothing is published. Trainline operates the Global API as a
  contracted wholesale product, so its versioning, deprecation and incident communications all live
  behind the partner relationship rather than on a public surface.
versioning:
  scheme: null
  current: null
  docs: null
  published: false
  evidence: >-
    No versioning policy, version header, version path or release notes are published anywhere on
    tps.thetrainline.com. The product page describes the API only as "built on the most up to date
    tech stack".
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: unknown
  evidence: No deprecation or sunset policy is published; RFC 8594 support cannot be observed without access.
status_page:
  url: null
  published: false
  probed:
    - {url: 'https://status.thetrainline.com', status: '000 (does not resolve)'}
    - {url: 'https://trainline.statuspage.io', status: '200 but redirects to the Atlassian Statuspage marketing site — not a Trainline page'}
    - {url: 'https://tps.thetrainline.com/status', status: 404}
  evidence: >-
    Trainline publishes no public status page for the Global API or for its consumer services.
    Incidents are communicated through the partner account/support relationship.
sla:
  url: https://www.thetrainline.com/terms/security
  uptime_target: 99.9%
  quote: >-
    "We provide a commitment to our customers that our services will achieve at least 99.9%
    operational uptime."
  scope: >-
    Stated on the consumer security overview page and scoped to "our services". No API-specific,
    contractual or credit-backed SLA is published for the Global API — partner SLAs, if any, are
    in the commercial agreement.
  contractual: false
onboarding:
  self_serve: false
  path: https://tps.thetrainline.com/get-in-touch/
  average_integration_time: 12 weeks
  quote: '"our average integration time across our clients is 12 weeks"'
  additional_gates: >-
    In Great Britain a third-party retailer also requires Rail Delivery Group / Rail Settlement Plan
    accreditation and a bond; Trainline states it assists partners with carrier accreditation.
support:
  url: https://tps.thetrainline.com/partner-support/
  model: named single point of contact plus a self-serve partner support portal
  quote: '"one, central point of contact who can draw on the expertise and guidance of multiple teams"'
  hours_published: false
  response_sla_published: false
  escalation_published: false
change_communication:
  api_changelog: null
  api_changelog_published: false
  corporate_news:
    - https://media.trainline.com/
    - https://www.trainlinegroup.com/
    - https://tps.thetrainline.com/blog-and-media/
  note: >-
    The public feeds are corporate/investor and press communications, not an API changelog. No dated
    record of Global API changes, additions or breaking changes is published.
open_data_lifecycle:
  dataset: https://github.com/trainline-eu/stations
  cadence: continuously maintained in the open (last commit 2026-07-27)
  change_record: git history — the only publicly auditable change log Trainline maintains
  licence: ODbL 1.0
deprecated_operations: []