aid: trengo
url: https://raw.githubusercontent.com/api-evangelist/trengo/refs/heads/main/apis.yml
name: Trengo
kind: company
description: Trengo is an omnichannel customer-engagement and shared-inbox platform
  that unifies email, WhatsApp, live chat, voice, SMS, and social channels into one
  team inbox with AI agents. The Trengo REST API (app.trengo.com/api/v2) lets you
  create and manage tickets, contacts, messages, channels, teams, users, labels,
  custom fields, webhooks, and WhatsApp templates programmatically with Bearer-token
  authentication.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Customer Engagement
- Omnichannel
- Shared Inbox
- Messaging
- WhatsApp
- Customer Support
created: '2026-06-20'
modified: '2026-06-20'
specificationVersion: '0.19'
apis:
- aid: trengo:trengo-tickets-api
  name: Trengo Tickets API
  tags:
  - Tickets
  - Conversations
  - Inbox
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference/list-all-tickets
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference/list-all-tickets
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: Create, list, assign, label, and close tickets (conversations) across
    every connected channel in the shared inbox, with filters for status, channel,
    user, label, and contact.
- aid: trengo:trengo-contacts-api
  name: Trengo Contacts API
  tags:
  - Contacts
  - Profiles
  - CRM
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: Manage contacts and contact profiles - create, fetch, list, update,
    and delete the people behind conversations, including identifiers and channel
    bindings used to route messages.
- aid: trengo:trengo-messages-api
  name: Trengo Messages API
  tags:
  - Messages
  - Send
  - Media
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference/list-all-messages
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference/list-all-messages
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: List messages on a ticket and send outbound text or media messages
    to the contact's channel, including file uploads attached to outgoing replies.
- aid: trengo:trengo-channels-api
  name: Trengo Channels API
  tags:
  - Channels
  - Voice
  - Omnichannel
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: List the connected channels - email, WhatsApp, chat, voice, SMS, and
    social - that messages and tickets are bound to, including voice channels for
    telephony integrations.
- aid: trengo:trengo-teams-users-api
  name: Trengo Teams and Users API
  tags:
  - Teams
  - Users
  - Agents
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: Manage teams and the agents (users) that handle conversations - list
    users, create teams, and use these identifiers when assigning tickets or filtering
    inbox views.
- aid: trengo:trengo-labels-custom-fields-api
  name: Trengo Labels and Custom Fields API
  tags:
  - Labels
  - Custom Fields
  - Metadata
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: Create and attach labels to tickets and define custom fields to store
    structured metadata on tickets and contacts for routing, reporting, and
    automation.
- aid: trengo:trengo-webhooks-api
  name: Trengo Webhooks API
  tags:
  - Webhooks
  - Events
  - Callbacks
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/docs/configuration
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/configuration
    type: Documentation
  - url: https://developers.trengo.com/reference
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: Register, update, and delete webhooks so external systems receive
    real-time callbacks when tickets are created, assigned, closed, or messages
    are received.
- aid: trengo:trengo-whatsapp-templates-api
  name: Trengo WhatsApp Templates API
  tags:
  - WhatsApp
  - Templates
  - Outbound
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://developers.trengo.com/reference
  baseURL: https://app.trengo.com/api/v2
  properties:
  - url: https://developers.trengo.com/docs/welcome
    type: Documentation
  - url: https://developers.trengo.com/reference
    type: APIReference
  - url: openapi/trengo-openapi.yml
    type: OpenAPI
  - url: collections/trengo.postman_collection.json
    type: PostmanCollection
  - url: collections/trengo.opencollection.json
    type: OpenCollection
  description: Send pre-approved WhatsApp Business message templates to contacts to
    initiate or continue conversations outside the 24-hour customer-care window.
common:
- type: LinkedIn
  url: https://www.linkedin.com/company/trengo
- type: Website
  url: https://trengo.com/
- type: Documentation
  url: https://developers.trengo.com/docs/welcome
- type: Plans
  url: plans/trengo-plans-pricing.yml
- type: RateLimits
  url: rate-limits/trengo-rate-limits.yml
- type: FinOps
  url: finops/trengo-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com