specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Trengo
providerId: trengo
created: '2026-06-20'
modified: '2026-06-20'
reconciled: false
tags:
- Customer Engagement
- Omnichannel
- Shared Inbox
- Messaging
- WhatsApp
- Customer Support
- Plans
description: >-
  Trengo sells per-seat subscription plans (Boost, Pro, Enterprise) that bundle
  a number of included users and a monthly/annual conversation allowance, with
  usage-based overages for additional conversations, AI-powered conversations,
  and additional users. The REST API is available across plans and is not
  separately metered; API usage counts against the same shared
  conversation/seat model. Prices below are as published on the Trengo pricing
  page in EUR and may vary by region, billing term, and negotiation; values are
  not reconciled.
notes: >-
  Pricing reflects the public Trengo pricing page (EUR). Boost and Pro list
  separate annual vs. monthly per-month rates and per-additional-user rates.
  Enterprise is custom-quoted. Confirm current included users, conversation
  allowances, and overage rates with Trengo sales on reconciliation.
sources:
- https://trengo.com/pricing
- https://trengo.com/api
- https://developers.trengo.com/docs/welcome
plans:
- id: trengo-boost
  name: Boost
  type: subscription
  description: >-
    Entry tier with 10 users and 6,000 conversations per year (500/month)
    included; per-seat omnichannel inbox with WhatsApp Business and AI agent.
  entries:
  - label: Base Subscription (annual billing)
    name: boost_base_annual
    type: flat
    metric: subscription
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 299 / month billed annually
    userMultiplied: false
  - label: Base Subscription (monthly billing)
    name: boost_base_monthly
    type: flat
    metric: subscription
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 349 / month
    userMultiplied: false
  - label: Additional User
    name: boost_additional_user
    type: usage
    metric: users
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 25 (annual) / EUR 30 (monthly) per user
    userMultiplied: true
  elements:
  - name: 10 Users Included
  - name: 6,000 Conversations / year
  - name: Omnichannel Inbox
  - name: WhatsApp Business API
  - name: AI Agent (HelpMate)
  - name: REST API Access
- id: trengo-pro
  name: Pro
  type: subscription
  description: >-
    Most popular tier with 20 users and 18,000 conversations per year
    (1,500/month) included, adding advanced security and integrations.
  entries:
  - label: Base Subscription (annual billing)
    name: pro_base_annual
    type: flat
    metric: subscription
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 499 / month billed annually
    userMultiplied: false
  - label: Base Subscription (monthly billing)
    name: pro_base_monthly
    type: flat
    metric: subscription
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 599 / month
    userMultiplied: false
  - label: Additional User
    name: pro_additional_user
    type: usage
    metric: users
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 40 (annual) / EUR 50 (monthly) per user
    userMultiplied: true
  elements:
  - name: 20 Users Included
  - name: 18,000 Conversations / year
  - name: Advanced Security
  - name: Advanced Integrations
  - name: WhatsApp Business API
  - name: AI Agent (HelpMate)
  - name: REST API Access
- id: trengo-usage
  name: Usage Overages
  type: usage
  description: >-
    Metered charges that apply on top of Boost and Pro once included
    allowances are consumed.
  entries:
  - label: Additional Conversations
    name: additional_conversations
    type: usage
    metric: conversations
    limit: -1
    timeFrame: month
    geo: global
    unit: 100
    price: EUR 15 (annual) / EUR 18 (monthly) per 100 conversations
    userMultiplied: false
  - label: AI-Powered Conversation
    name: ai_conversation
    type: usage
    metric: conversations
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: EUR 0.25 (annual) / EUR 0.30 (monthly) per AI conversation
    userMultiplied: false
  elements:
  - name: Conversation Overage
  - name: AI Conversation Metering
- id: trengo-enterprise
  name: Enterprise
  type: enterprise
  description: >-
    Custom user count, custom conversation allowance, dedicated success
    manager, and negotiated terms. Contact Trengo sales.
  entries:
  - label: Enterprise Agreement
    name: enterprise
    type: flat
    metric: contract
    limit: -1
    timeFrame: year
    geo: global
    unit: 1
    price: contact sales
    userMultiplied: false
  elements:
  - name: Custom Users
  - name: Custom Conversation Allowance
  - name: Dedicated Success Manager
  - name: Enterprise Support
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com