generated: '2026-08-14' method: searched source: https://rxdocs.fuzehealth.com (Transfer Error Codes, Order Error Codes, Triage Codes) provider: Truepill providerId: truepill summary: >- FuzeRx's operational failures are not HTTP errors — they arrive later, as rejection and triage webhook events. Each carries a code in `error_code` (or `code` for triage), a human description in `description`, and optional detail in `message` / `additional_information`. These are the codes an integration must branch on; the HTTP envelope in errors/truepill-problem-types.yml only reports whether the request was accepted. envelope: rejection: callback_type: TRANSFER | TRANSFER_CONTACT | DIRECT_TRANSFER | ORDER status: error fields: - details.error_code - details.description - details.message triage: callback_type: ORDER status: triage fields: - details.code - details.description - details.additional_information note: An order may be triaged multiple times; each occurrence emits its own webhook event. catalogs: - name: Transfer Error Codes applies_to: - POST /v1/transfer_request - POST /v1/direct_transfer - POST /v2/direct_transfer surface: TRANSFER and TRANSFER_CONTACT rejection webhook events codes: - code: RX_DOSAGE_MISMATCH description: Dosage doesn't match prescription - code: RX_FORMULA_MISMATCH description: Formulation doesn't match prescription - code: RX_NO_REFILLS description: No refills remaining - code: RX_NONEXISTANT description: Prescription doesn't exist at specified pharmacy - code: RX_EXPIRED description: Prescription has expired - code: RX_IS_DAW description: Prescription is dispense as written for brand - code: PATIENT_RECORD_NONEXISTANT description: No patient record at pharmacy - code: PATIENT_CANCELLED_RX description: Patient cancellation request - code: PATIENT_INFO_MISMATCH description: Patient information doesn't match prescription - code: PATIENT_CONTACT_REQUESTED description: Pharmacy/prescriber requesting patient contact - code: PHARMACY_NO_RESPONSE description: Pharmacy did not respond after 6 days - code: PHARMACY_DECLINED description: Pharmacy refuses transfer - code: PRESCRIBER_DECLINED description: Prescriber declined to provide prescription - code: PRESCRIBER_NO_RESPONSE description: Prescriber did not respond after 6 days - code: TRANSFER_DUPLICATE description: Duplicate transfer note: Also the de-facto duplicate-suppression signal — see conventions/truepill-conventions.yml. - code: TRANSFER_CONTACT_INFO_INCORRECT description: Incorrect pharmacy/prescriber contact information - code: TRANSFER_OTHER_REASON description: Other reason message: Rejection specifics - name: Order Error Codes applies_to: - POST /v1/fill_request - POST /v1/order surface: ORDER rejection webhook events (status = error) codes: - code: R2 description: Bad Address Details - code: '12' description: Bad Insurance Details message: "At least one of: Missing/Invalid Group Number, Missing/Invalid PCN, Non-Matched Cardholder ID, Missing/Invalid DOB" - code: R004 description: Coverage Not Effective - code: R003 description: Closed Network - code: '09' description: Date of Birth Mismatch - code: DI description: Drug Interactions message: Description of impeding drug interactions - code: R1 description: Duplicate Order message: The order number of the duplicate order - code: DT description: Duplicate Therapy message: Description of other duplicate therapy - code: R009 description: High Copay message: The high copay amount in question - code: R010 description: Mail Order Fills Exceeded - code: PC description: Missing eRx - code: NR description: No Refills Remaining - code: R0 description: Order Cancelled by Customer - code: R005 description: Order Rejected by FuzeRx for Customer - code: R019 description: Other Reason message: Specifics of reason - code: R3 description: Out of Stock/Unavailable to Order - code: '62' description: Patient Name Mismatch - code: '75' description: Prior Authorization Required - code: R015 description: Quantity Limited by Insurance message: Limited quantity information - code: '79' description: Refill Too Early message: Date of refill availability - code: R4 description: Returned to sender - code: R022 description: Sig Clarification Needed message: Description of required or missing instructions - code: R017 description: Test - code: R5 description: Transferred Out of Pharmacy - code: R024 description: Prescription Expired - code: R025 description: Coverage Terminated - code: R026 description: Quantity Mismatch - name: Order Triage Codes applies_to: - POST /v1/fill_request - POST /v1/order surface: ORDER webhook events with status = triage semantics: >- Not a terminal failure. The order is blocked on an external dependency and is expected to be resolved by pharmacy staff; do not cancel and resubmit. codes: - code: T001 description: Invalid Address - code: T003 description: Prior Authorization Required additional_information: May include a description of the prior authorization - code: T004 description: Customer Clarification Needed additional_information: May include a description of the desired clarification - code: T005 description: Out of Stock additional_information: Date of stock availability - code: T006 description: Clinical Outreach to MD additional_information: Description/reason of clinical outreach - code: T007 description: Other Reason additional_information: Specifics of reason - code: T009 description: Refill Too Soon additional_information: Date of refill availability - code: T013 description: Rx Clarification Required additional_information: May include a description of the desired Rx clarification - code: T045 description: Patient name/dob mismatch additional_information: Description of the mismatch requiring clarification code_count: 52 maintainers: - FN: Kin Lane email: kin@apievangelist.com